Client Services SpecialistSaxton & Stump Lawyers & Consultants-Harrisburg OfficeHarrisburg, PA
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Job Description

This position is a perfect fit for candidates with hotel or hospitality front desk experience! If you have these transferable skills please don't hesitate to apply.

hours are Mon-Fri 8 to 5 and no weekends.

The compensation package is well above average and you won't be disappointed.

Job Title: Client Service Specialist (Full-time, non-exempt)

Location: Harrisburg

Job Description

Saxton & Stump is looking for a polished Client Service Specialist to join our Concierge Services team. This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of time will be dedicated to supporting the firm’s Marketing and Business Development team. 

Responsibilities

· Front desk and reception duties, greet clients and visitors with a smile and ensure five-star hospitality is provided during the visit

  • Assist with scheduling for conference rooms communicating effectively with all team members to ensure schedule coordination

· Place catering orders for food, beverages, and refreshments as necessary and setup/clean up meeting rooms accordingly

· Prepare all meeting rooms with proper equipment, technology, and accessories

· Provide overall office management such as ordering office supplies, submitting invoices, preparing expense reports, and maintaining public spaces including conference rooms, lobby, and breakroom

· Assist with onboarding new employees including office set up, providing office tours, and assisting with training 

  • Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries 

· Sort, retrieve and distribute mail, assist with outgoing mailings and sending packages via courier or shipping service 

· Assist Director of Concierge Services with facility/maintenance needs

· File maintenance to include file room organization, closing, and thinning files, documenting and coordinating off-site storage 

· Provide administrative support to attorneys and other professionals as assigned

· Provide general support for the marketing and business development team, including special projects 

· Proofread copy for external and internal communications and client-facing marketing materials including website content, announcements, and attorney bios

· Other duties as assigned

Skills/Experience

  • High energy and genuine enthusiasm for achieving five-star internal and external client service
  • Demonstrate the ability to think strategically, anticipate work needs, and find solutions to overcome obstacles independently 
  • Tech-savvy with the ability to learn new systems and processes quickly
  • Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization
  • Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude 
  • Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands
  • Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude

Job Requirements

  

Qualifications/Requirements

· 1-3 years experience in a hotel or professional services environment is preferred and entry-level applicants are welcome 

  • Associate’s or bachelor’s degree in business, marketing, or related field preferred, but not required
  • Strong writing, editing, data entry, and reporting preferred 
  • Advanced proficiency in Windows 10, Adobe Acrobat, and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams
  • Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, GoTo      Meeting, or similar) and with setting up conference room technology

Saxton & Stump offers a comprehensive compensation and benefits package and the opportunity for professional growth. Please submit your resume today to the email address in this posting.

Who We Are

Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service. Apply today and be a part of the future of legal and consulting services.

Job Details

Mid level
Full-time

About this location

floors:
0-10
class:
A
building Type:
Commercial
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Saxton & Stump Lawyers & Consultants-Harrisburg Office
Who We Are Join one of the most innovative, forward-thinking law firms in
the country. As a member of the Saxton & Stump team, you’ll be joining a
culture of excellence and teamwork, mixed with a strong foshow more
show more
Address4250 Crums Mill Road, Harrisburg, PA, 17112 View map
Property typeOffice 
floors0-10 
class
building TypeCommercial 
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