Catering Sales ManagerDoubleTree by Hilton Youngstown DowntownYoungstown, OH
A property of: Marshall Hotels & Resorts
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Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. 

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO 

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the DoubleTree by Hilton Youngstown as a Catering Sales Manager who can help lead the property to sustainable success. 

The Catering Sales Manager is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

JOB REQUIREMENTS

  • Respond to a high volume of incoming catering opportunities including e-mails, walk-ins, phone calls and wedding website inquiries.
  • Booking, selling, planning, and coordinating events with a special focus on weddings, and social events while assuring the highest level of customer service.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Execute contracts and BEO’s, prepare invoices for daily events and ensure timeliness of final payments and deposits.
  • Understand the overall wedding and social market, competitor’s strengths and weaknesses, economic trends, supply and demand, and how to sell against them.
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations. 
  • Works directly with clients and wedding planners gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary.
  • Interacts effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment.
  • Assists in organizing on-site bridal events and attend outside bridal shows.
  • Assists with maintaining social media sites including but not limited to the hotel website, Facebook, Wedding wire and The Knot. Follow up appropriately with past appointments and report any issues and/or client inquiries to the Director of Sales.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts. 

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com 

Job Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prior hotel catering sales experience or event experience required.
  • Knowledge of Delphi, Word, Excel.
  • Complete required Sales Reports.
  • Strong written and verbal communication skills.
  • Ability to travel if needed.
  • Valid Driver’s License required.
  • Basic computer skills: Excel, Word, Outlook.
  • Ability to work nights, weekends and holidays as needed.
  • The ability to lift up to 30 pounds.
  • All other duties as assigned.

EDUCATION and/or EXPERIENCE

  • 4 years of catering sales or hospitality-related experience required.
  • Ability to read and decipher financial reports and records.
  • Strong written and verbal communication skills.

Job Details

Mid level
Full-time
Bonus Plan

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Commitment
Customer Service
Family
Integrity
Personal Growth
Relationships
Teamwork

Perks

401(K)
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
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DoubleTree by Hilton Youngstown Downtown
Welcome to DoubleTree by Hilton Youngstown Downtown. Located in the
Historic Stambaugh Building, our hotel has been fully updated with
today’s amenities while preserving its historic charm and neshow more
show more
Address44 East Federal Street, Youngstown, OH, 44503 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (3)

Andres OrozcoGeneral Manager“My experience with MHR has been very rewarding. I believe this company believes in giving opportunities of growth to its members and supports them through the process. In an industry with such a high turnover rate, it is refreshing to be part of a management company that likes to develop its members to further their careers.”
Michael P. MarshallPresident & CEO“Since the beginning in 1980 we have operated as a family company and we truly care about the well-being of our employees. Without the great staff we have had to work with over the years we would not have been able to grow as we have. That growth offers opportunities for advancement and we wish to promote from within as often as possible. We value all of those who continue to work with us and welcome new members to our hotel family.”
Patty WeistDirector of Sales, DoubleTree by Hilton Hotel, Binghamton, NYDOS of the Year 2018 FULL SERVICE “I have worked as the Director of Sales under the management of Marshall Hotels and Resorts for the last 3 years. Marshall has granted me the opportunity to attain and surpass both my personal and professional goals. Under the direction of Marshall, I have been able to lead my team with confidence, enthusiasm and determination for today and the future.”

Culture (11)

American Hotel & Lodging Educational FoundationTo help people build careers, improve their lives, and strengthen the lodging industry through tools, resources and education.
We are a proud supporter of Women Supporting WomenTo provide awareness, education and support to all those affected by breast cancer.
Atlantic General HospitalA non-profit community-centered hospital serving the lower eastern shore.
Eva's VillageBreaking the cycle of poverty and addiction through community recovery and support services.
Junior Achievement of the Eastern ShoreVolunteers helping to prepare today's students for a bright future by fostering life skills.
Maggie's MissionA 100% volunteer organization dedicated to saving dogs, cats and horses and finding them forever homes.
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