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Catering ManagerCourtyard - Santa AnaSanta Ana, CA
A property of: Dimension Development CompanyPosted Today

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Job Description

This is the job description for CATERING MANAGER.

Job Title: Catering Manager
Department: Sales
Company: Dimension Development
Reports To: Director of Sales or Director of Catering
Supervises: N/A

Job Purpose: Generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Job Responsibilities:
1. Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads
by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the
property.
2. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-
selling where possible, and closing the sale with the customer, collecting the customer deposit and signature
on the BEO.
3. Communicate group details/changes to all hotel departments, coordinating customer's needs with other
property business and activities to ensure customer's expectations are met and the property operates
efficiently.
4. Present potential business at Driver Meetings to determine best mix of customers for hotel to attain budgeted
revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations.
5. Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates
these functions on-site or off-site. Empowered to do whatever it takes to solve problems.
6. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls,
trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
7. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked
space on cut-off date to allow sale of these rooms to other customers.
8. Maintain account files in software system, ensuring accurate communication between client and hotel staff.
9. Other duties as assigned.

Job Skills:
1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific
property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or
a similar system.
2. Exercise excellent communication, presentation, organization, time management, listening, and math skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Maintain contact and event information and follow procedures for submitting sales contracts
5. Read and interpret documents and to write routine reports and correspondence.

Job Qualifications:
Education: Bachelors Degree in Business, Management, Marketing or related field
Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales
or Culinary Arts; OR, an equivalent combination of education and experience.
Licenses/Certifications: Must possess a valid driver's license and reliable transportation to drive to appointments.

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Able to work overtime and irregular hours

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Interstate

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
Vision Benefits
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Courtyard - Santa Ana
Courtyard - Santa Anashow more
Address8 MacArthur Place, Santa Ana, CA, 92707 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeInterstate 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
Company Logo
This property is managed by
Dimension Development Company