Bell/Luggage AttendantThe Westin La Paloma Resort & SpaTucson, AZ
A property of: HEI Hotels & Resorts
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Job Description

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
Responsibilities

  • Show guests to room assisting with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  • Open doors and greet guests in a friendly and courteous manner.
  • Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
  • Post the daily events board and entertainment board in the lobby.
  • Maintain an open communication line through all shifts by proper use of intershift log.
  • Deliver messages and valet to guest rooms.
  • Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  • May perform the duties of a valet as required.
  • Assist front desk with key inventory twice weekly.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

About Us

Welcome to one of Arizona's most beloved resorts: The Westin La Paloma Resort & Spa in Tucson. Our magnificent 250 acre desert resort is nestled in the foothills of Tucson's Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space. We have exciting employment opportunities to offer in our rooms division, food and beverage and administrative and general departments. There are health and welfare benefits for full-time associates and other offerings for all associates including paid time off, free meals daily in our associate dining room and a discounted travel benefit at any one of 6,000+ Marriott hotels worldwide. Want to learn more about joining our team? Join today!We value U.S. military experience and invite all qualified military candidates to apply.

Job Requirements

Qualifications

  • High school diploma or equivalent required.
  • Hotel experience preferred.
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
  • Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
  • Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
  • Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Resort

Values

Customer Service
Integrity
Passion
Responsibility
Transparency
Value Creation

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Tuition Reimbursement
Vision Benefits
Wellness Programs
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The Westin La Paloma Resort & Spa
Explore one of Arizona’s most beloved resorts: The Westin La Paloma
Resort & Spa in Tucson. Our magnificent property provides an
unforgettable escape for your next vacation, business meetishow more
show more
Address3800 East Sunrise Drive, Tucson, AZ, 85718 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeResort 

People (9)

Marcus HarrisExecutive Vice President of Hotel FinanceMarcus Harris joined HEI over 17 years ago as a property Director of Finance. He has grown his career with our organization into a number of roles and now oversees all of the Financial activity for the hotels within our portfolio. Prior to his time with HEI, Marcus spent several years with Starwood Hotels and Resorts. Education and Affiliations: BS, Accounting, DeVry University
Rachel MonizExecutive Vice President of OperationsRachel Moniz has worked with HEI for over 10 years in a variety of different roles. She first joined the organization as the General Manager of the famed The Liberty Hotel. Her passion for the people and the industry allowed her to quickly grow with HEI and she has since taken on positions such as Regional Vice President of Operations and Group Vice President of Independent Brands and Food & Beverage prior to being named as Executive Vice President of Operations. Prior to her time with HEI, Rachel spent her career in different operational roles throughout luxury and lifestyle hotels such as the Ivy Hotel, W San Diego and the St. Regis Aspen. Rachel is involved with a variety of local Boston charities, including the Massachusetts Society for the Prevention of Cruelty to Animals, Project Bread's Walk for Hunger, and the Boston Esplanade Community Clean-Up. Education, Affiliations, Distinctions B.A, Wheelock College
Dan WalworthExecutive Vice President and Chief Compliance OfficerDan has spent nearly 20 years developing and implementing innovative processes, tools, and systems across multiple industries, including financial services, healthcare, software development, wireless technologies, and ultimately hospitality, where he has worked for the past decade. Dan joined HEI as Vice President of Operational Planning and through his success was later promoted to Senior Vice President of Operations. Most recently he became HEI's Executive Vice President and Chief Compliance Officer. Education and Affiliations MBA, Kellogg School of Management, Northwestern University BS, Applied Mathematics, Yale University
Nigel HurstExecutive Vice President of Human ResourcesNigel Hurst is responsible for all Human Resource activities for HEI's growing workforce of over 10,000 people, including recruitment, talent development, leadership development, employee relations, performance management, compensation and benefits. Nigel joined HEI in 2006 from Unilever, North America, where he was Senior Vice President, Human Resources and a member of the company's five-person overall management committee. He played a key role in the integration of Lever Brothers, Chesebrough Ponds and Helene Curtis into a single business unit with a common mission and shared values. Formerly, Nigel was senior vice president of Unilever, East Asia Pacific, where he oversaw human resource activities for the company's fastest growing region, with more than $2 billion annual revenues. Education and Affiliations BA, Business Studies, Coventry University, UK
Clark HanrattiePartner & Chief Financial OfficerClark Hanrattie is responsible for refining the firm’s investment strategies, managing the acquisition/disposition process and fund financial/tax reporting, monitoring economic and industry conditions, and overseeing the firm’s capital markets, investor relations and asset management functions. Prior to joining HEI in February 2004, Clark was a partner at Olympus Real Estate Partners, the real estate-affiliate of LBO-firm Hicks, Muse, Tate & Furst, which acquired approximately $5 billion in assets from 1994 to 2003 through three discretionary real estate funds representing nearly $1.7 billion in equity commitments. During his ten year association with Olympus, Clark rose from associate to partner/investment committee member, and was responsible for the firm’s hotel investment activities from 1999 to 2004. Clark either led, or was actively involved in, the acquisition of 63 hotels and resorts, covering approximately $1.35 billion in transaction value. Prior to Olympus, Clark was with Montford Companies, a private real estate concern based in Dallas. Education, Affiliations, Distinctions BS, Texas A&M University Member, the Hotel Development Council of the Urban Land Institute and the New York Hospitality Council
Ted DarnallCEO of HEI Hotels and Resorts Lodging and Technical Services CompanyTed Darnall is responsible for guidance and growth of HEI's property operations, asset management and design and construction divisions. A 30-year veteran of the hospitality industry and widely recognized as one of the top hotel operators in the industry, Ted has held executive positions with Starwood, Interstate, and Marriott. Ted's industry recognition is garnered from his innovative initiatives, performance-driven, results-oriented focus, and motivational leadership. Prior to joining HEI in 2006, Ted was with Starwood for 10 years where he held various executive positions which included Chief Operating Officer of Starwood Lodging Corporation, President of North America Operations, and President of Starwood Real Estate Group. Prior to Starwood, Ted was with Interstate Hotels for over 14 years, reaching the position of Senior Vice President, Operations. Darnall began his hospitality career with Marriott Corporation, where he held a number of management positions.
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