Assistant General ManagerCanopy Dallas UptownDallas, TX
A property of: Aimbridge HospitalityPosted 1 week ago

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Job Description

ASSISTANT GENERAL MANAGER 

Job overview

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

The ideal candidate will: 

  • At least 5 years progressive experience in F&B department Hotel; or a 4-year college degree.
  • Previous supervisory experience required.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Approach all encounter with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Provides a professional image at all times through appearance and dress.

Job Requirements

ASSISTANT GENERAL MANAGER RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting hiring and training for Guest Services based on occupancy
  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting hiring and training for Guest Services based on occupancy
  • Be in the public areas during peak times greeting guests and offering assistance as needed.
  • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
  • Ensure that all scheduled meetings take place on the property.

Note: Other duties as assigned by supervisor or management  

Job Details

Mid level
Full-time
Bonus Plan

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Commitment
Community
Consumer Focus
Growth
Leadership
Passion
Personal Growth

Perks

401(K) Matching
Dental Benefits
Disability Insurance
Hotel Discounts
Life Insurance
Paid Sick Days
Paid Time Off
Vision Benefits
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Canopy Dallas Uptown
Join our team at Canopy Dallas Uptown.show more
Address2950 Cityplace West Blvd, Dallas, TX, 75204 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (3)

Ann ChristensonExecutive Vice President - Chief Human Resources OfficerAnn Christenson joined Aimbridge Hospitality in 2017 with over 20 years of human resources experience. Previously, Christenson served as the Chief People and Culture Officer for TMI Hospitality, where she oversaw all human resources processes and internal communications. Prior to TMI Hospitality, Christenson was the Executive Vice President of Human Resources and Support Services for Sanford Health, an integrated health system based in North Dakota with more than 28,000 employees. Additionally, Christenson is a member of the Moorhead Chamber of Commerce Board. Christenson received a bachelor’s degree from Concordia College and a master’s degree from Minnesota State University Moorhead.
Dave JohnsonExecutive ChairmanDave Johnson assumed the role of Executive Chairman in January 2021 where his focus is on transformational growth, including capital markets, M&A, and new business opportunities. He is a co-founder of Aimbridge Hospitality, and previously served as the chief executive officer. Through his dedication and leadership, Aimbridge is recognized as the premier hotel management company in the world, with an impressive portfolio of assets under ownership and management from Marriott, Hilton, Hyatt, IHG, Choice and Wyndham. Aimbridge manages hotels in 49 states and 21 countries. Prior to joining Aimbridge Hospitality, Johnson spent 17 years at Wyndham International, where he helped add over 400 hotels to the Wyndham portfolio. Additionally, he served as President of Wyndham Hotels, overseeing approximately 15,000 employees and $3 billion in annual revenue. Johnson currently serves as a Director on the Hilton Grand Vacations (HGV-NYSE) Board as a member of The Audit & Compensation Committees, as well as serves on the Board of Directors for the National Football Foundation, Board of Directors of The Living Company, The Dallas Stars Ownership Advisory Group, and The Juvenile Diabetes Research Foundation. Previously, he has served on the Strategic Hotels (NYSE: BEE) Board as a member of the Audit Committee and Corporate Governance Committee from 2012 to 2016, and served as a Director of Gaylord Entertainment (GET-NYSE) from 2009-2012. Johnson was recognized as a finalist for the Ernst & Young 2014 Entrepreneur of the Year. Johnson is a graduate of Northeastern Illinois University, where he received a bachelor’s degree in Business Economics.
Michael J. DeitemeyerPresident & CEOMichael J. Deitemeyer is President & CEO, overseeing operations globally and corporate disciplines. Mike was President and CEO of Interstate Hotels & Resorts for almost three years prior to Interstate’s merger with Aimbridge in October 2019. He joined Interstate after a highly successful tenure with Omni Hotels & Resorts including 13 years as President, helping to grow Omni’s organization through management roles in operations, development, sales and finance. Under his leadership as President, Mike established Omni as a leading hotel brand and operator, with a reputation for delivering superior quality, award-winning service, and exceptional guest experiences. Mike holds board memberships with AHLA and its Executive Committee (2014-present), AHLEF (2018-present), and MINA, representing the company as an At-Large Board Member of Marriott International’s franchise advisory board (2018-present). He was a founding board member and served as chairperson of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands. In December 2018, he was named Person of the Year by Lodging magazine. Mike is a graduate of Fitchburg State University.

Culture (6)

Join the Aimbridge Hospitality TeamFind information about current openings at Aimbridge Hospitality: https://www.aimbridgehospitality.com/careers
JUVENILE DIABETES RESEARCH FOUNDATION (JDRF)Aimbridge participates annually in fundraising on behalf of JDRF. JDRF’s sole purpose and mission is to find a cure for diabetes through the support of research. One of Aimbridge’s key events is the local ‘Walk to Cure Diabetes’ and we have raised over $500,000 with each year setting records for both associate participation and funds raised.
AUTISM SPEAKSAimbridge is a proud supporter of Autism Speaks, the world’s leading autism science and advocacy organization dedicated to funding research into the causes, prevention, treatment, and a cure for autism; increasing awareness; and advocating for the needs of individuals.
BUCKNER CHILDREN AND FAMILY SERVICESAimbridge joins in the support of the non-profit Buckner Dallas Ministries every Christmas time, helping children in foster-care, adoption, family pathways, and after school programs for low income families in the DFW area. Toy drives and other fundraising events are held annually on behalf of children to enable them to have happier holidays and lives.
SUSAN G. KOMEN – 3 DAY RACEAimbridge participates in the annual Susan G Komen Race For The Cure – the world’s largest breast cancer organization whose mission is to end breast cancer forever. We sponsor a team that walks 60 miles in 3 days to help change the lives of so many women.
WLEADWLEAD, which stands for Women Leadership Empowerment And Development is designed to help women at Aimbridge achieve their professional career goals, network within the industry, build skills, engage in community service opportunities, and gain access to inspirational speakers, education, and programming.
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