Assistant General ManagerHilton Garden Inn SheltonShelton, CT
A property of: Lixi Group
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Job Description

The Assistant General Manager ("AGM") assists the General Manager ("GM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and association satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. 


Job Requirements

 Major/Key Job Duties:

  • Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. 
  • Become trained in all managerial functions and operations at the hotel level.
  • Ensures all associates are trained and complete required training timely. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting al all safety and security issues directly to the manager or o the appropriate authorities. 
  • Upholds and drives compliance with policies, rules and standards (including but not limited to the safety and security guidelines) at the property level.
  • Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. 
  • Serves as first level of management contact for guest service issues. Revolves guest issues in a timely manner and determines whether to escalate to GM as needed. 
  • The AGM must demonstrate professionalism and embrace service culture and treat all guest and associates with the utmost of respect and kindness.
  • Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs. 
  • Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Other Duties:

  • Assists the GM with interviewing, onboarding and training new associates. 
  • Direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition.
  • Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.
  • Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels through Daily Visual Management. 
  • Ensures associates have the necessary tools to execute their jobs on an ongoing basis.
  • Services as the manager on duty in the absence of the GM.
  • Inspects guest rooms.
  • Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
  • Responsible for managing purchase order process, ordering and receiving products in a timely manner.
  • Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance. 
  • Assists with hotel sales activities when needed.
  • Actively reviews and monitors social media websites to ensure timely and appropriate response. 
  • Oversees the overall housekeeping operation including ordering and tracking inventory. Ensures that clean rooms, guest and associate satisfaction are top priorities.
  • Leans the accounting processes to include M#, billing, accounts payable/receivables.
  • Forecasting - Works closely with the GM and DOS to complete the weekly forecast and sent to team.
  • Payroll - Ensures all departments have their payroll in on time, reviews overtime and hours, and 
  • Sends all packets in to payroll on-time.
  • Handles all re-classes to be given to accounting weekly.
  • Knowledge of the Profit/Loss Statement and sent the monthly variance to the VP of Operations in a timely manner each month.
  • Oversee the operation of WXYX and assist with ordering and inventories. 

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Suburban
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Hilton Garden Inn Shelton
 Hilton Garden Inn Shelton show more
Address25 Old Stratford Road, Shelton, CT, 06484 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeSuburban 
Company Logo
This property is managed by
Lixi Group