Assistant General ManagerTOWNEPLACE SUITES LAKELANDLakeland, FL
A property of: InterMountain Management
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Job Description

Assistant General Manager

Come and see for yourself how rewarding a career with InterMountain can be!

There are many reasons you would like working for InterMountain Hotels. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices. Employee integrity is reciprocated through mutual respect and forthright communication. We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. No matter the position, InterMountain Hotels delivers constant training and support for a rewarding career.

Join InterMountain and allow your talent to shine!

Assistant General Manager Job Details

An ideal Assistant General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, and provide support to the General Manager. Must be able to train and motivate associates to perform to the best of their abilities in order to exceed all brand and company requirements.  

Necessary Assistant General Manager Duties and Responsibilities:

  • Strive to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
  • Address complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations
  • Fulfills Manager on Duty shifts
  • Ensures orientation for new team members is thorough and completed in a timely manner
  • Assist the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations
  • Supports team members to ensure their entire workload is completed daily

Job Requirements

Assistant General Manager Job Requirements:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Assistant General Manager Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred
  • Six months to one year hotel experience
  • Or equivalent combination of education and experience

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owners, partners, guest, associates
  • Ability to work in a courteous, tactful and patient manner with hotel guest and company associates
  • Have a flexible schedule and the ability to work weekend shifts
  • Ability to train all employees on every aspect of their shifts and job requirements

Assistant General Manager Special Requirements:

  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Current and valid drivers license.

Job Details

Senior level

About this location

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Health Insurance Benefits
Paid Time Off
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Address3370 N Rd 98, Lakeland, FL, 33805 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (4)

Mark FrentzDirector of Training and DevelopmentMark joined InterMountain Management in 2003 as a Front Desk Associate at a Residence Inn. Since that time, Mark served several years in a General Manager capacity, and then as a Senior Regional Director of Operations. In 2011, Mark created InterMountain’s first training program, and now oversees it as Director. Mark is responsible for all training, and is also closely involved with the Operations Team, developing procedures to effectively rollout, implement, and support all new initiatives.
Pam MeadorDirector of Human ResourcesPam came to InterMountain in 2007 with 20+ years experience in payroll and human resources. She began here as a payroll associate for all of the owned properties, and after 1 year, stepped into the human resources role as Human Resources Manager. She has now taken on the role of Director of Human Resources. Pam believes the key to having successful employees is in providing them with proper, ongoing training that is job-specific. She also believes in the importance of showing support and encouragement to all of our employees, and recognizing those individuals who really “shine”.
Nan CummingsDirector of OperationsNan Cummings began her career with InterMountain in 1991, and during those 21 years she has been involved in many different areas of the company. In her role as Director of Operations, she strives to keep the InterMountain family culture intact as the company continues to grow. However, she realizes that bigger isn’t always better if we lose sight of our core values, which she believes makes us a unique management company.
Dewey WeaverOwnerFounder and sole owner of InterMountain Management, Dewey entered the hospitality industry at the age of 11, and has held jobs in every aspect of the business. His experience as a former dishwasher, housekeeper, front desk clerk, manager – and hotel property owner – gives Dewey the ability to oversee operations from every perspective, and maximize results wherever possible.

Culture (1)

Careers with InterMountain ManagementThere are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our employees to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices.
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This property is managed by
InterMountain Management