Assistant General ManagerResidence Inn Cape CanaveralCape Canaveral, FL
A property of: Phoenix American Hospitality
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Job Description

Assistant General Manager

PAH Management is a fast-growing unique company hospitality industry. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do. Our Cape Canaveral Residence Inn property is seeking an assertive, innovative and results driven Assistant General Manager. 

To learn more visit us at

Assistant General Manager Job Description

At PAH Management, an Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Assistant General Manager Responsibilities will include but not be limited to:

• The Assistant General Manage will play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

• Tour the operating departments, daily making adjustments as needed via department heads.

• Conduct weekly staff meetings

• Meet all financial review dates and corporate directed programs in a timely fashion.

• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.

• The Assistant General Manage will ensure that all department heads maintain budgeted productivity levels and PAH standard checkbook accounting procedures.

• Develop managers for future advancement through competency training and corporate sponsored training programs.

• Participate in required M.O.D. coverage as scheduled.

• Maintain direct contact with and monitor the development of management trainees.

• Adhere to all PAH policies and procedures and train new managers to ensure compliance.

• The Assistant General Manage will oversee and assist in the PAH’s budget process as required.

• Ensure that training in service standards is taking place in each department using the steps to effective training according to PAH Management Standards.

• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Ensure complete processing of invoices daily by using the A/P process.

• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

• The Assistant General Manage will ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.

• Each month, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.

• Prepare and conduct all management interviews and follow hiring procedures according to PAH S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.

• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.

• Ensure that all employees receive fair and equitable treatment according to PAH S.O.P.'s.

• The Assistant General Manage will be in the public areas during peak times, greeting guests and offering assistance as needed.

• Ensure procedures for handling of the hotel safe specifically regarding security and monthly safe audits are followed and occur.

PAH Management is proud to be an Equal Opportunity Employer (M/F/D/V)

Job Requirements

Basic  Assistant General Manager Qualifications 

• At least 3-5 years’ progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 4 years of related experience; or a 2-year college degree and at least 3 to 4 years of related experience.

Preferred Qualifications

• Assistant General Manage will maintain a warm and friendly demeanor at all times. 

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• The Assistant General Manage will approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to maintain confidentiality of information.

Physical requirements:

• Long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Must have valid driver's license for the applicable state.

Job Details

Mid level
Salary ($50k - $60k)
Bonus Plan

About this location

room Count:
location Type:
Small Metro / Town


Customer Service
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Residence Inn Cape Canaveral
Residence Inn is the closest all suite hotel to Kennedy Space Center and
one of the closest hotels to Port Canaveral. Our Key West style hotel
offers a wide variety of amenities that cater to the leisure ashow more
show more
Address8959 Astronaut Boulevard, Cape Canaveral, FL, 32920 View map
Property typeHotel 
room Count101-250 
location TypeSmall Metro / Town 

People (6)

Teresa KemperSenior Director of Central AccountingTeresa has over 30 years accounting experience, with the last 10 years working in the hospitality industry. Teresa most recently held the position of Director of Central Accounting for Aimbridge Hospitality where she led a team of 15 accountants and managers overseeing the full service accounting for over 80 hotels. Her experience includes preparing monthly and quarterly consolidated GAAP financial statements, monthly owner reporting as well as leading annual external audits. Teresa was heavily involved in developing and maintaining accounting policies and procedures and systems of internal controls for corporate activities. Prior to Aimbridge Hospitality, Teresa worked at the corporate offices of Mary Kay Cosmetics in their Financial Resources department and Natural Health Trends where she worked in cash management and accounting.
Kelli JosephSenior Corporate Director of Human ResourcesKelli Joseph was most recently the Senior Corporate Director of Human Resources for Wyndham Hotel Group’s managed properties, overseeing the human resource function for 60 hotels and approximately 7,500 associates in the U.S., Canada and Caribbean. In this role, Joseph was responsible for promoting the company’s culture, ensuring hotel teams comply with all federal and state regulations and policies, recruiting and developing talent and implementing succession planning initiatives. With over 20 years of human resources experience in the hospitality industry, Joseph joined Wyndham Hotel Group in 2009 as a corporate talent acquisition recruiter. Prior to WHG, she served as a complex human resources manager for Aramark where she led human resources functions for over 1,000 union and non-union employees at two major sports and entertainment arenas. In addition, she has also held various corporate and regional human resources roles with Pyramid Advisors Hotel Group, Wyndham International and the former Strawbridge’s Department Store chain. Along with her experience, Joseph earned a Bachelor’s Degree in Communications from Pennsylvania State University in University Park, Pennsylvania and has continued her studies in Business Management and Organizational Development at the university’s Great Valley School of Graduate Professional Studies in Malvern, Pennsylvania.
Robert CarlSenior Corporate Director of Construction and Project ManagementRobert is a 15 plus year experienced executive with a demonstrated history of working in the hospitality industry. His plethora of skills cover Budgeting, Hospitality Management, Hotel Management, Contract Negotiation. Robert’s previously held position was as a Senior VP Director of Designs and Construction at Felcor Lodging Trust, where he was responsible for a 3-year, $500 million repositioning of 83 core assets. He worked closely with the Capital Transaction Group and assumed responsibility for oversight and management of development projects creating a strong working relationship between both Design and Construction and Capital Transaction teams. Prior to Felcor, Robert was a VP of Purchasing and Project Manager at Remington Hotel Corporation, where he led a team that handled all aspects of purchasing-project management and capital accounting. While at Remington, Robert was also VP of New Openings/Conversions. He oversaw the opening of 5-prototype Embassy Suites over a 2-year period.
Jay AndersonVP/ControllerMr. Anderson started as a Controller with Wyndham International, working in both the downtown hotel and resort markets. He was soon promoted to Area Controller, overseeing a diverse portfolio of fifteen hotels and resorts in the North West and Mid West, including The Buttes Resort, The Peaks, Carmel Valley Ranch, The Golden Door Spa, and the Boulders Resort. Jay soon moved to the corporate office in Dallas, responsible for maintaining their SAP and Hyperion Essbase systems. He eventually moved to Aimbridge Hospitality as a Director of Finance, where he was responsible for building their reporting and budgeting tools. As Aimbridge grew, Mr. Anderson was promoted to VP of Finance and Assistant Treasurer, and took ownership for the daily cash management of over eighty hotels as well as all corporate reporting to ownership. Jay then became the VP of Information Systems, where he successfully migrated their reporting system to Alloso Technologies.
Joel EastmanExecutive VP and Corporate COunselJoel M. Eastman joined Phoenix American in 2013 as an Executive Vice President, General Counsel and Secretary. He also serves as a member of Phoenix American’s Advisory Board. He performs these functions while maintaining the full time private practice of law and consulting to select clients thru the firm of Joel M. Eastman, PLLC, specializing in real estate and business matters. Prior to forming his firm in 2007, Joel was Vice President/Sr. Real Estate Counsel with FelCor Lodging Trust, an Irving, Texas NYSE hospitality REIT from 1998 to 2007, which during his tenure owned over 225 hotels. Before that, from 1995 to 1998 when Bristol was merged into FelCor, Joel served as General Counsel of Bristol Hotels & Resorts, a Dallas, Texas hospitality ownership and operating company, which during his tenure became a NYSE public company, and grew from 35 to over 125 hotels, and 15,000 employees. Prior to 1995, since 1977 Joel was engaged in the private practice of law in Dallas with Munsch Hardt and initially Stollenwerck, Moore and Silverberg. Joel has served as a director (and chaired the Strategic Planning Committee) of The Gladney Center for Adoption, a Ft. Worth, Texas based international leader providing adoption services since . Joel has also served as a director of the Cotton Bowl Athletic Association and the Texas Scottish Rite Hospital for Children Golf Tournament. He is also a member of various professional and industry organizations, including the American Bar Association, Idaho and Texas Bar Associations, and the National Association of Real Estate Investment Trusts. Joel is a graduate of University of Florida (BSBA and MBA) and Southern Methodist University (JD).
W.L. "Perch" NelsonPresidentPerch Nelson’s achievements demonstrate his strengths in real estate development, acquisition and capital management. More specifically, he served as Capital Asset Manager for Wyndham Hotels & Resorts charged with capital improvement budgets. He was responsible for developing and executing the strategic re-positioning plans for the Garden, Hotel and Resort Divisions. Upon merging with Wyndham Hotels & Resorts, Patriot American Hospitality, Mr. Nelson also assumed the departmental responsibility of the Capital Management and Product Development for all Wyndham International’s brands. He was responsible for 200 hotels, but not only the Wyndham branded hotels but also the franchise products flagged by Hyatt, Radisson, Holiday Inn Select, Hampton Inn, Doubletree, and Marriott. Mr. Nelson, as head of the capital deployment area, managed post-merger growth in the annual development budget from $214 million to well over $300 million. Mr. Nelson left Wyndham to acquire hotels for his own personal account. Using his own funds, Mr. Nelson successfully acquired and managed a small group of hotels. This served as additional exposure to the day- to-day management required to run a hotel. Post-acquisition, he oversaw hotel operations including management of the employees, revenue maximization, purchasing, customer relations, and human resources. Mr. Nelson, as the owner, had a hand in everything related to the operation of the hotel. Mr. Nelson has over 30 years of experience in the Real Estate industry in acquisition, development and the asset management of commercial properties. Mr. Nelson achieved Dean’s list Honors at Southern Methodist University while pursuing a BA in economics.

Culture (1)

PAH Management CulturePAH Management is dedicated to developing a culture that places associates first, while becoming America’s preferred hotel owner/operator. GUEST SERVICE: We provide meaningful experiences for our guests RESPECT: We respect each other, our guests, our assets, and our communities. EMPOWERMENT: We empower our associates to take initiative and make decisions. ACCOUNTABILITY: We deliver on our commitments. TEAMWORK: We work together to exceed expectations.
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This property is managed by
Phoenix American Hospitality