Assistant Front Office ManagerPark Ridge MarriottPark Ridge, NJ
A property of: Spire Hospitality, LLC
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Job Description

The Marriott Park Ridge is seeking an Assistant Front Office Manager to join their positive and talented team! Conveniently located a short distance from Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the bustle of New York City, the Marriott Park Ridge boasts 289 rooms, 18,000+ sq. ft. of event space and two restaurants on-site.

Job Overview: Assist the Front Office Manager in directing and supervising the operational activities of the hotel's Front Office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit losses.

Responsibilities and Duties:
* Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control the suite book to ensure suites and special blocks are handled correctly.
* Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
* Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
* Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.
* Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and make staffing adjustments accordingly.
* Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.
* Prepare weekly forecast expected arrivals and departures.
* Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.
* Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty.

Job Requirements

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to effectively deal with guests, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

* Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated.
* Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.
* Ability to lift and transport metal deposit boxes weighing up to 15lbs.
* Ability to analyze information and make effective judgments.

Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
* Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Qualifications:
* Any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge, skills and abilities.
* At least 3 years of Front Desk experience in a similar sized hotel.
* One-year front office management experience preferred.
* Additional language ability preferred.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
251-500
location Type:
Urban

Values

Community
Customer Service
Diversity
Hospitality
Leadership
Passion
Teamwork

Perks

401(K)
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
Hotel Discounts
Job Training
Legal Consultations
Life Insurance
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Park Ridge Marriott
Park Ridge Marriottshow more
Address300 Brae Blvd, Park Ridge, NJ, 07656 View map
Property typeHotel 
classMidscale 
room Count251-500 
location TypeUrban 

People (5)

Barbara DoucetVP of Human ResourcesBarbara Doucet joined Spire Hospitality as our VP of Human Resources. Barbara spent the last 11 ½ years at Omni, starting at the hotel level before being promoted to regional and corporate positions, culminating to her current role as VP of HR supporting well over 50 upscale full-service hotels and corporate. Barbara and her team will continue to have an intense focus on team member support, culture, recruiting, retention and employee development and will work closely with the hotel teams to support our future growth.
Bill DeforrestVice ChairmanBill DeForrest’s hotel experience began with entry-level associate positions then moved to general manager, regional director of operations, vice president of hospitality management and vice president of sales and marketing. He joined Lane Hospitality, now Spire Hospitality, as senior vice president of development in 1996 and was promoted to President & CEO in 2000. After more than 20 years leading what is today Spire Hospitality, DeForrest serves as the Vice Chairman of the company. Under Bill’s leadership, Spire Hospitality established itself as one of the leading and most respected hotel management companies, and Bill continues to be involved in its growth in the Vice Chairman role. DeForrest earned an MBA from the University of Denver and has served on numerous boards, state hotel associations, industry leadership groups and charitable foundations, including The Summit Foundation, Utah Hotel & Lodging Association and local resort association boards. He currently serves on IHG Owners Association board of directors and was previously chairman of the association. DeForrest led more than 6,000 members of IHG Owners Association as global chairman in 2011.
Bill KeatingExecutive Vice President & Chief Financial Officer30+ years of experience in strategic planning, finance, real estate development and operations. Responsible for the development of office, residential, retail and mixed-use projects. Prior to Spire Hospitality, Keating worked extensively in acquisition activities for Lane Industries and its subsidiaries, overseeing more than 25 acquisitions in the hospitality, radio broadcasting and security service industries.
Dawna ComeauxSenior Vice President25+ years in the hospitality industry, representing all major hotel brands, including 260 hotels across 45 states with more than 8,000 employees Prior to joining Spire Hospitality, Comeaux led the sales, revenue management and operation teams of one of the largest third-party hospitality management companies, Pillar Hotels and Resorts Previously, Comeaux held the Senior Vice President of Sales and Senior Vice President of Operations role for Archon Hospitality and was an Area Director of Operations for Prism Hotels
Chris RussellChief Executive OfficerIndustry veteran overseeing a diverse portfolio of assets from Marriott, Hilton, IHG and independent hotels. Previously led Archon Hospitality, the in-house hotel management company for a Goldman Sachs subsidiary. Archon sold in 2011 and the business was rebranded Pillar Hotels & Resorts where Russell remained President/CEO managing over $2 billion of assets consisting of 260 hotels in 45 states with 8,000 employees. Pillar Hotels & Resorts sold to Aimbridge Hospitality in 2016 and subsequently joined Spire in 2018.

Culture (6)

We love having fun!
Celebrating Success
People • Purpose • Passion
National Wear Red Day in honor of Women's Heart Health
We love to give back to our communities: A Bed for Every ChildThe hotel partnered with A Bed for Every Child to build and donate beds for children without. We were thrilled to be able to participate in this very worthy cause.
We celebrate people. We celebrate culture.Join the family at Spire and experience the difference. Happy #nationaluglysweaterday from our holiday heaven to yours.
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Spire Hospitality, LLC