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Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!

Compensation: $100,000 - $105,000 annual salary

Reporting to: Director, Front Office

Summary of Responsibilities:

Assist the Front Office in all aspects of the department and ensure service standards are followed
Acting Director of Front Office in absence of DFO
Manage the performance, productivity and development of all Front Office Leaders.
Provides Leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
The ability to utilize interpersonal and communication skills to lead, influence, and encourage others
Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Handles complaints, settling disputes, and resolving conflicts
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Fluency in English
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Opera, Dayforce an asset
Strong guest service orientation and training skills background required
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Address	768 5th Avenue, New York, NY 10019
Property Type	Hotel
# Jobs	8

About Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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