Assistant Housekeeping Manager
Full-Time
The Clayfield
Niagara On The Lake, ON, Canada
Posted June 9, 2026 by Urgo Hotels & Resorts Canada
Assistant Housekeeping Manager – The Clayfield, part of the Unbound Collection by Hyatt
Location: Niagara-on-the-Lake, ON
Opening: Summer 2026
The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.
The Role
The Clayfield is seeking a hands-on and detail-oriented Assistant Housekeeping Manager to support the daily operations of the Housekeeping department during an exciting pre-opening phase and beyond. Reporting to the Director of Housekeeping, this leadership role will help oversee housekeeping and laundry operations while ensuring the highest standards of cleanliness, presentation, and guest comfort throughout the hotel.
The Assistant Housekeeping Manager will play an important role in supporting team leadership, colleague training, operational organization, and quality assurance while helping establish the department’s culture, standards, and workflows from the ground up. This role requires a highly organized and service-focused leader who thrives in a fast-paced luxury hospitality environment.
What You’ll Do
- Support the daily housekeeping and laundry operations across guest rooms, public areas, back-of-house spaces, and spa support areas
- Assist in maintaining luxury-level cleanliness and presentation standards throughout the property
- Supervise, support, and motivate housekeeping colleagues while fostering a culture of teamwork, accountability, and pride in presentation
- Assist with colleague training, onboarding, coaching, and performance development
- Conduct room inspections and quality assurance checks to ensure consistency and attention to detail
- Support scheduling, labor planning, productivity tracking, and operational organization
- Assisting Housekeeping Manager with budget preparation
- Coordinate closely with Front Office, Engineering, and other departments to ensure seamless communication and guest room readiness
- Assist with linen, terry, uniform, and housekeeping supply inventory controls
- Support implementation of SOPs, departmental procedures, and inspection standards
- Respond to guest requests, operational needs, and service recovery situations professionally and efficiently
- Assist with pre-opening activities including room set-up, operational readiness, training, and department organization
- Support opening, soft-opening, and ongoing operational initiatives as required
- Act as the department lead in the absence of the Housekeeping Manager when required
What You Bring
- 2–4+ years’ experience in housekeeping leadership or supervisory roles, ideally within luxury or upscale hotels
- Strong operational knowledge of housekeeping procedures, laundry operations, and cleanliness standards
- Previous experience leading or supporting housekeeping teams in a fast-paced environment
- Strong attention to detail with a hands-on and floor-focused leadership style
- Excellent organizational, multitasking, and problem-solving abilities
- Professional communication skills with a collaborative and guest-focused approach
- Ability to maintain high service and presentation standards under pressure
- Comfortable working in a pre-opening and evolving operational environment
- Experience with scheduling, inspections, and operational reporting is considered an asset
Why Join Us
- Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
- A rare opportunity to shape the Rooms operation of a brand-new luxury hotel
- Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
- Access to Hyatt colleague travel benefits
- A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake
Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.
The Clayfield
LUXURIOUS HAVEN AMID NIAGARA’S WONDERS
With 102 beautifully considered guest rooms, a calming spa, and dining rooted in local ingredients, The Clayfield invites guests to slow down, savour the season, and feel at ease in every moment.
Join our opening team and help bring this vision to life - a place built on warmth, craft, and connection, where everyone plays a part in creating something quietly special.
| Address | 18 Clayfield Commons, Niagara On The Lake, ON L0S 1J0, Canada |
|---|---|
| Property Type | Hotel |
| # Jobs | 16 |
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
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