Retail Supervisor - Rarebird

Full-Time

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Omni Oklahoma City Hotel is seeking an energetic Retail Supervisor to join the team of this upscale hotel. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue.

This supervisor will be responsible for managing daily retail operations, ensuring guest satisfaction, and being a supportive leader in Rare Bird.

• The ability to support the Manager in leading RareBird associate and manage daily operations.
• Responsible for training new associates.
• Proactively work to seek out ways in which to improve the Rarebird experience for our guests.
• Conduct and schedule vendor training to provide product information on lines sold in designated outlets.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient services to hotel guests.
• Create a selling culture through sales training and weekly performance feedback.
• Participate in monthly physical inventories for designated outlets including coordination of staff and resolution of variances and accountable for results.
• Analyze product performance. Make recommendations to Retail Manager regarding current stock levels and new trends or product lines appropriate for designated outlets.
• The ability to oversee the cleanliness and coordinate special requirements with other departments.
• Adhere to all policies regarding employee purchases.
• Follow proper procedures for all logs, receipts and returns.
• Follow proper procedures for accepting credit card, checks, cash, rooms charges and holds.
• Do not leave merchandise unsecured.

• At least 2 years experience in similar position preferred.
• Past supervisory experience strongly preferred.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Must have a flexible schedule and be willing to work nights, weekends, and holidays when necessary
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.