Spa Front Desk Agent

Full-Time

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• To greet and welcome all guests coming into the Spa.
• To arrange for all Spa appointments.
• Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
• To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
• To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience.
• To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience.
• To handle all the billing and point-of-sale functions for spa services and retail sales.
• To assist with scheduled retail inventory.
• To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
• To provide personal attention to the guests.
• To ensure a pleasant visit for each guest.

• Must possess excellent communication skills, both written and oral.
• Must have the ability to work under pressure without letting that pressure show to the guest.
• Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
• Must be available to work flexible hours, including weekends and holidays.