Description

As a Reservation Agent, you would be responsible for booking hotel rooms for guests. This includes answering inquiries about room availability, pricing, and amenities, as well as processing reservations and payments.

Responsibilities

Responsible for answering calls, returning calls, emails and voicemails. Assisting guest(s) in booking reservations, by providing superior property knowledge.
Audits for reservations accuracy. Looks for special requests, coding issues and billing requirements.
Reviews actualized rooms for potential errors.
Reviews group pick up, assists in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily.
Reviews and audits third parties and consolidate.
Assists management by booking transient reservations.
Performs other duties as directed by the Reservations Manager.
Assist with Front Desk operations as needed.
Initiate and prepare reports as needed.
Assist in other administrative duties as needed.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.