Hotel Assistant Manager

Full-Time

Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The Hotel Assistant Manager is responsible for managing the overall operation of the hotel, including organization, and supervision of all Rooms Division, Front Desk, Valet, Housekeeping, F&B Division, Budgeting, forecasting function, building equipment, and ensuring the standards are met. Achieving the highest level of guest satisfaction, operational efficiency, employee engagement, and profitability is an integral part of this role. This position plays a vital role in driving strategic initiatives, maintaining brand standards, and supporting the overall success of the hotel.

All department heads will report to the Hotel Assistant Manager. This position requires an open schedule, weekends, and holidays as needed to perform duties and keep up with the wellbeing of the hotel.

Operational Responsibilities

• Responsible for planning the day-to-day operations of the hotel while participating in the overall hotel management.
• Provides a hassle-free work environment through motivation, support, empowerment, and development for all associates. Proactively strives to build positive working relationships through teamwork and clear communication.
• Monitors and responds appropriately to guest services functions in departments, ensuring service standards are maintained.
• Keeps GM promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Perform other duties as requested by the Hotel General Manager.
• MOD: Serve as the weekend Manager on Duty on rotation
• Monitor hotel performance through financial, service, and operational metrics and implement corrective actions, as necessary.
• Identify opportunities for process improvements and operational efficiencies.
• Maintain integrity of cost controls and proper maintenance of assets.
• Monitor all departments to ensure the highest quality of guest relations.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Adhere to all Systems & Controls & SOPs of the entire hotel operation.
• Assist Front Desk Agents with check-ins and check-outs.
• Maintain and promote special guest programs and branded initiatives.
• Complete special projects in a timely manner as required by the hotel General Manager.

Managerial Responsibilities 

• Guide and maintain effective staffing and cost controls in all areas of the hotel operation.
• Oversees all hiring, scheduling, recognition program, ensuring disciplinary action and termination procedures are administered in an accurate and timely manner.
• PAYROLL: Keep accurate records of associate hours, to make schedule changes during work week to eliminate overtime hours. Manage staff including hiring, staffing, and scheduling. Approve Manager PTO.
• Be familiar with POS and PMS to be able to trouble shoot any issues.
• Complete rate discrepancy report and make needed changes.
• Be present in Pre-Com and Post-Com for groups having meetings or staying at the hotel.
• Assist in managing vendor relationships and overseeing contracts for service providers.
• BANK AUDIT: Responsible for Audit hotel banks for all employees in monthly basis. Oversee discrepancy report and monitor follow-through.
• REVIEWS: Perform Manager reviews and administer associate disciplinary action when needed.
• Forecasts department revenues and expenses monthly. Holds department managers accountable for achieving revenues and controlling expenses.
• Performs administrative duties such as performance evaluations, disciplinary action, etc. in a fair, timely and accurate manner.
• Keeps GM promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Perform other duties as requested by the Hotel General Manager.
• Must be able to evaluate and select alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust, or modify to meet the constraints of the needs.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Guest Services

• Review and maintain guest comment card satisfaction scores.
• Ensure consistent delivery of high-quality guest service in line with brand and service standards.
• Handle guest complaints and issues promptly, with professionalism and a customer-first mindset.
• Maintain and updates department training, rehearsal, and standard manuals.
• Ensures that monthly department meetings are held for all areas.
• Ensure cash and credit handling procedures are followed.
• Conducts walk through of public areas and guestrooms and building equipment to ensure that cleanliness and maintenance standards are met.
• Have a strong presence at the hotel, assisting during peak business periods.
• Relentlessly train and motivate employees in customer service.

Team Support and Training

• Ensures that staff have been properly trained in all aspects of their job duties, including safety emergencies according to company policies and procedures.
• Lead, manage, and support department heads to ensure smooth and efficient operations across all departments.
• Maintain a positive and productive work environment that encourages high employee morale, performance, and retention.
• Oversee hiring, training, coaching, and performance evaluations of operational department staff.
• Participates in all manager meetings.
• Manage / Motivate / Assist all department heads: Including inventory- accounting- schedule-disciplinary action- hiring-Promotion- development.
• Continued training in all areas with all employees /supervisor / managers.

Communication and Reporting

• Collaborate with the General Manager to develop and execute business strategies, goals, and budgets.
• Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Must be able to convey information and ideas clearly.
• Communicate with all department managers on a continuing basis. 
• Always comply with Hotel Valencia Collection Standards and regulations to encourage safe and efficient hotel operations. 
• Oversee guest messages report and ensure delivery of messages is completed in a timely manner.
• END OF MONTH: Complete / Report end of month reports to General Manager.

Safety & Compliance

• Ensure all health, safety, and sanitation standards are consistently met.
• Ensure compliance with local, state, and federal regulations.
• E.R.T.: Complete understanding of emergency respond team procedures.

BASICS 

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods.
• Standing/Walking: Frequently. Stairs, tile, rubber mats covering tile, concrete, padded carpet, marble, linoleum and gravel, etc. Inspecting the property.
• Crouching (Bend at knees): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away.
• Reaching (Overhead/extension): Frequently: Performing repairs, retrieving supplies and materials, updating shop board.
• Kneeling/Crawling: Frequently. Perform plumbing repairs, carpet repairs,  
• Stooping (Bend at waist): Frequently. Reading gauges and meters, lifting heavy objects, putting supplies and equipment away.
• Twisting/Turning (Knees/waist/neck/back): Frequently. Perform electrical and plumbing repairs, reading gauges and meters, follow up on projects.
• Climbing: Frequently. Ladders, step stools, and stairs.
• Balancing: Frequently. Climbing ladders, scaffolding, stairs, and carrying tools and equipment.
• Enclosed Area: Frequently: Areas with restricted space such as ceiling spaces, etc.
• Lifting /Carrying: Frequently: Equipment and supplies up to 50 lbs. Occasionally: Equipment and supplies weighing up to 100 lbs.
• Pushing/pulling: Frequently: Equipment, carts, racks, etc. weighing approx. up to 100 lbs. Occasionally: Equipment up to 150 lbs.

Working Environment

• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
• Exterior of hotel with exposure to weather conditions
• Exposure to various hazardous chemicals

Education and Experience

• Bachelor's degree or equivalent experience in hospitality management or related field.
• Minimum of 8+ years of experience in the hospitality field, preferably in a full-service hotel including but not limited to Front desk Operation, housekeeping, F&B and demonstrated ability to oversee multiple departments (housekeeping, front desk, engineering, food & beverage).
• Proven track record of managing teams in a hospitality environment. Demonstrated ability to oversee multiple departments, experience in hotel budget management and cost control.
• TABC and Food Handler’s Certifications

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Strong verbal and written communication skills
• Effective time management and strong problem-solving skills
• Proficiency in Microsoft Office and hotel management systems
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Strong analytical and financial management abilities
• Revenue management expertise
• Knowledge of hotel industry regulations and compliance standards
• Excellence in guest relations management
• Managing overall hotel operations and maintaining quality standards
• Implementing efficient operating procedures
• Setting and achieving sales and profit targets
• Ensuring guest satisfaction and handling escalated issues
• Staff recruitment, training, and development

BENEFITS:  

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer.  Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024