Server Assistant (Busser)
Full-Time

Hilton Waikiki Beach
Honolulu, HI

Posted 29 days ago

SAVE

Compensation: $15.50 per hour

Description

Pay Rate: $15.50/hour

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for an On-call Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests’ service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

  • Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.
  • Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world’s largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with Guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude genuine hospitality and by exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
  • Performs other duties as required to provide “Can Do” attitude genuine hospitality
  • Performs side duties as assigned
  • Provides food and beverage service to guests in the restaurant

    • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
    • Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
    • Resets table quickly and properly
    • Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
    • Replenishes ice bin
    • Empties trash receptacles
    • Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
    • Is familiar and complies will all Department of Health sanitation and food safety guidelines
    • Replenishes water; makes and pours coffee
    • Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
    • Advises the Server if the guest requests to order additional food and beverage.
    • Assists service team as necessary to meet and exceed guest expectations
    • Sweeps and mops floors regularly; ensuring safety guidelines are being followed
    • Delivers online food and beverage orders to guests
    • Perform related duties as assigned by Manager.
    • Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Qualifications

Experience in a high volume restaurant preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Hilton Waikiki Beach

Are you looking for your next home? Read all about our hotel below:

Hilton Waikiki Beach at a Glance

Ideally located in the heart of O'ahu, Hilton Waikiki Beach sits one block from the sea. With Leahi (Diamond Head) as a stunning backdrop, this contemporary Waikiki hotel offers a true Hawaiian paradise. We offer rooms and suites with gorgeous views of the surrounding city and ocean, resort-style amenities, and delicious dining options. 

Dining

Our resort is home to many distinct food and beverage outlets for guests to explore: M.A.C. 24/7, M.A.C. 2-Go, L.B.L.E. Lounge, and Hang-10 Bar and Grill.

  • M.A.C. 24/7: open daily from 6:00 AM to 10:00 PM
    • Modern American Cuisine to satisfy cravings day & night with breakfast, lunch, and dinner served in a contemporary diner atmosphere. Our award-winning menu features traditional American and local Hawaiian favorites with a gourmet twist. M.A.C. 24/7 is home to the world-famous 5-pound M.A.C. Daddy pancake challenge (as seen on Travel Channel's Man vs. Food)
  • M.A.C. 2-Go: open daily from 5:00 AM to 5:00 PM
    • Conveniently located on the lobby level adjacent to M.A.C. 24/7, M.A.C. 2-Go features freshly brewed Starbucks coffee, espresso, cappuccino, Frappuccino, hot tea selections, and more. We also partner with Boar's Head Deli Meats & Cheeses to create premium sandwiches and salads, perfect for lunch at the beach.
  • L.B.L.E. Lounge: open daily from 12:00 PM to 12:00 AM (midnight)
    • Home to the largest TV in the state of Hawaii, L.B.L.E. Lounge offers guests a space to unwind with a selection of premium drinks and sharable appetizers. Enjoy live music every evening from local bands and musicians.
  • Hang-10 Bar and Grill: open daily from 11:00 AM to 7:00 PM
    • Our guests can dive into a cool tropical drink or hot bite to eat, all while relaxing poolside in the Hawaiian sun.

In-room dining is also available for guests from 6:00 AM to 9:30 PM. 

Event Space

From intimate weddings with ocean views to corporate meetings and social gatherings, our hotel is the perfect setting for memorable experiences, with more than 34,000 square feet of event space.

  • Meeting Rooms: ideal for small meetings, breakout sessions, classes, conferences, and more
  • Prince Kuhio Grand Ballroom: one of the largest ballrooms on the island, perfect for memorable functions
  • Altitude 37: exclusive event space with panoramic Pacific Ocean views
  • Private Dining: order from the M.A.C. 24/7 menu or choose a prix fixe option for your special gathering
Recreation Deck

Our guests can kick back and relax in a poolside cabana or daybed on our newly renovated recreation deck. Our 10th-floor recreation deck features a large swimming pool, whirlpool spa, bar, 9-hole mini-golf course, foosball table, cornhole boards, and more! We guarantee a fun time for the whole family.

More at Our Resort
  • The Magical Mystery Show: experience the Hawaiian Victorian magic show, right in our hotel on the second floor. Be stunned and amazed by the world's finest up-close magicians. Enjoy an evening full of laughs and surprises with two nightly shows (closed on Tuesdays).
  • Asana Spa: transform your mind, body, and spirit with a wide selection of massage, facial, and spa options. Asana Spa at Hilton Waikiki Beach is the first step in your journey to a balanced soul.
Address 2500 Kuhio Avenue, Honolulu, HI 96815
Property Type Hotel
# Jobs 10
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