Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Maintain the cleanliness and organization of the Reserve Coffee Shop.
Replenish items and assist in serving grab and go items.
Handle/Resolve guest complaints ensuring guest satisfaction.
Assist with inventories as scheduled.
Prepare coffee and tea beverages for customers.
Cash handling and accurately record customer order information.
Grinding and brewing coffee
Regularly performing stock checks in the coffee bar and placing new orders
Being aware of and following operational policies and procedures
Being punctual and maintaining regular and consistent attendance
Contributing to a positive work environment

Responsibilities

Responsible for the setup, service, maintenance, and breakdown of the Reserve Shop. Prepares and serves well-crafted specialty coffee drinks and other beverages. Maintains organization, cleanliness and sanitation of work areas and equipment. The Reserve Barista represents the brand and the culture of an establishment, providing clients with professional and friendly service.

Qualifications

High school diploma or equivalent
Ability to satisfactorily communicate in English, Spanish is a plus
One year experience in guest service.
Ability to provide legible communication.
Ability to do basic arithmetic
Previous guest relations training.

Hilton Aventura Hotel

Close to shops, beach, and gaming

We’re located less than five miles from Aventura Hospital, and Hard Rock Stadium is 30 minutes away. We offer an afternoon shuttle to Sunny Isles Beach, Aventura Mall, and Gulfstream Park. Gala serves South American-inspired cuisine, and MuseBar offers specialty cocktails. Enjoy our Executive Lounge, two amenity decks, and poolside cabanas.