Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Reporting to the Assistant Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Lead and manage the In Room Dining team and ensure service standards are followed
Must be able to multi-task is a high work paced environment.
Check food orders for accuracy and quality
Ensure IRD staff work in full uniform and meeting Hotel grooming policy.
Work with hotel leadership on creativity of special amenities and alike
Monitor and react to all department issues with urgency and professionalism.
Address guest concerns at a five star level
Consistently train Colleagues to help improve overall service and standards
Complete weekly, monthly Forbes five star audits and LQA audits
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
Have full knowledge of all In Room Dining menus
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Assist in other outlets as needed
Other duties as assigned

Compensation: $90,000 - $95,000 per annum

Qualifications

Previous Food & Beverage leadership experience required
Previous point of sale system experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza New York

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.