Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

Oversee and resolve all guest communication in a professional and courteous manner
Respond to all guests in a timely manner, ensure follow-up with attention to detail
Attend to the needs of guests and help them organize their accommodations while staying at the hotel
Maintain high ethical standards and professionalism

Qualifications

Excellent communication and organization skills required
Strong guest service background
A professional presentation
Previous customer service experience required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont Miramar - Hotel & Bungalows

Charismatic • Thoughtful • Cherished • Exceptional

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.