Reservations Manager / Revenue Analyst

Sofitel Philadelphia at Rittenhouse Square
Philadelphia, PA

A property of: Accor North America Posted 27 days ago

SAVE

We are seeking a qualified, service-minded leader to join the Rooms leadership.

Reservations Manager / Revenue Analyst

What’s in it for you:

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Provide managerial support to the Reservations team and in the daily operational duties as needed.
  • Consistently offer leadership and service in a friendly, engaging and Luxury service culture standard  that contributes positively to the team and Sofitel's Brand Vision and Mission.
  • Provide administrative and floor support in the Reservations department. Assist in ensuring appropriate staffing levels are present and assist in recommendations to meet forecasted business volumes. Assist with office duties, coverage, paperwork, billing and attending interdepartmental meetings.
  • Manage ALL Upsell programs and all commissions for third party vendors.
  • Asist in Maintaining employee morale and programs to maintain engagement.
  • Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
Qualifications

Your experience and skills include:

  • A passion for everything Hospitality and luxury customer service.
  • Minimum of 3 years of previous Rooms management to include Guest Service and/or Reservations management experience in a luxury hotel setting preferred.
  • Knowledge of Opera Property Management System is an asset.
  • Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Rerservations team effectively.
  • An ability to work under pressure while maintaining a sense of poise and professionalism. 
  • A can-do, positive attitude that enables, empowers and inspires others
  • An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
  • A desire to learn and grow and a fast paced, challenging, exciting environment
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Previous experience in a similar leadership role is an asset
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Sofitel Philadelphia at Rittenhouse Square

Sofitel Philadelphia blends French elegance with American style providing a refined environment for upscale business and leisure travel in the city center just minutes from historic attractions.

This sophisticated downtown hotel is conveniently situated near the Kimmel Center and Rodin Museum. Delight in the architectural highlights of the hotel, such as a geometric lobby floor design inspired by Shaker quilts and crafted from seven types of stone. Then explore art and culture nearby at impressive exhibits including The Barnes Foundation's world-class art collection. Guests of our pet friendly hotel will appreciate our stylish accommodations.Select from 306 elegant rooms on 14 floors including 67 luxurious suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed.

Discover fine dining with the delicious cuisine of Liberte Urban Chic Lounge, a stylish restaurant and bar that brings back a bygone era with contemporary French-inspired food served in one of the city's loveliest settings.

Address 120 South 17th Street, Philadelphia, PA 19103
Property Type Hotel
# Jobs 27
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