Director of Rooms

Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental medical benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023 and 2024 Great Place to Work Certified

About the Role

The Director of Rooms is critical in orchestrating the hotel’s guest services, including Front Desk, Housekeeping, Guest Services/Valet, SPA, and Security. This ensures an impeccable luxury experience that upholds five-star service excellence. In addition to maximizing room revenue and occupancy through strategic analysis of rate variances, credit reports, and daily occupancy trends, the Director identifies and orchestrates significant capital projects such as renovations and equipment upgrades. They lead weekly Rooms Division meetings, collaborate on monthly financial reviews with senior leadership, and are responsible for revenue forecasting, occupancy projections, and efficient labour management through precise scheduling oversight. This role is integral to maintaining the highest guest satisfaction and operational excellence standards.

Responsibilities:

• Develop the Room Division budget and business plan by reviewing trends and recommendations.
• Implement the approved budget, monitor daily revenues and costs, and take corrective actions as necessary. Control costs by adhering to operations standards related to forecasting, budgeting, scheduling, payroll control, and other expense management systems.
• Create and implement the spa's annual marketing plan and financial budget to meet financial revenue and GOP targets.
• Oversee and assist with recruiting, interviewing, hiring, onboarding, and employee training within the Rooms Division. Ensure that team members have the opportunity to grow and enhance their career journey with the company.
• Responsible for short- and long-term planning and managing Room operations in both the front and back of the house.
• Experience supervising all room departments, with a strong understanding of luxury hotel operations and five-star standards.
• Quickly analyze operational statistics and utilize them to enhance the property's competitive position.
• Maintain and improve guest satisfaction in line with target metrics, continually elevating guest experiences and activities.
• Coach and counsel employees to reflect Hyatt service standards, ensuring a consistently high level of service in a luxury environment.
• Coordinate between departments to ensure seamless operations, make process decisions, and delegate duties as necessary. Regularly communicate changes to the General Manager and other affected departments.

Requirements

• Demonstrated ability to effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• A minimum of 5 years of senior leadership experience within a luxury hotel’s Rooms Division, demonstrating exceptional leadership skills and a proven ability to uphold the highest standards of hospitality.
• Polished, service-driven approach with exceptional presentation skills, reflective of five-star standards and a commitment to delivering an unparalleled guest experience.
• High energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and strong ability to improve the bottom line.
• Clear and concise written and verbal communication skills in English.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.
• Maintain regular communication with corporate staff.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.