Assistant Front Office Manager

Sofitel New York
New York, NY

A property of: Accor North America Posted about 9 hours ago

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What is in it for you:

You will be working for a FUN FRONT OFFICE TEAM!

You will be exposed to all ACCOR Hotels Worldwide!

What you will be doing:

  • The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit.  
  • Lead, coach and set clear goals and expectations for Ambassadors.  
  • Ensure that the level of customer service delivered to the guest is consistent with our Sofitel Luxury Standards.
  • Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.)
Qualifications

Your experience and skills include:

  • Candidate must possess a minimum two-year experience in an upscale hotel as a Front Office Manager along with strong organizational skills and the ability to work independently.  
  • Four-year degree from a Hotel Management school or Business school.  
  • Excellent verbal and written English skills; second language a plus, French preferred.
  • Excellent interpersonal, communication, organizational, and computer skills.
  • Willingness and ability to work a flexible schedule to meet business demands.
  • Assist with additional projects or requests as needed. 
Additional Information

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity

to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Sofitel New York

About Us

Experience the ultimate in comfort and convenience at Sofitel New York situated conveniently near Rockefeller Center, Times Square, Broadway theaters, world-famous restaurants, art museums and corporate headquarters.   Enjoy the modern amenities of this sophisticated downtown NYC hotel within easy reach of Manhattan's most celebrated attractions. Our elegant midtown hotel offers a unique dining experience at Gaby serving French flair in a stylish setting.This elegant 30-story midtown Manhattan hotel evokes a contemporary statement in limestone and glass just a stones throw from Fifth Avenue.Select from 398 spacious rooms on 30 floors including 52 suites and one presidential suite all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed.

Indulge in modern French cuisine featuring flavors from around the world in a lavish setting filled with Art Deco glamour at our on-site restaurant.

Address 45 West 44th Street, New York, NY 10036
Property Type Hotel
# Jobs 3
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