Front Desk Supervisor
Full-Time

Hilton Aventura Miami
Adventura, FL

A property of: Shaner Hotel Group Posted 8 days ago

SAVE

Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Present guest folios and process payments.  Adhere to payment, cash handling and credit policies/procedures.
  • Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.  Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

  • Minimum one year experience in a similar position. Prior supervisory experience a plus.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

Hilton Aventura Miami

Close to shops, beach, and gaming

We’re located less than five miles from Aventura Hospital, and Hard Rock Stadium is 30 minutes away. We offer an afternoon shuttle to Sunny Isles Beach, Aventura Mall, and Gulfstream Park. Gala serves South American-inspired cuisine, and MuseBar offers specialty cocktails. Enjoy our Executive Lounge, two amenity decks, and poolside cabanas.

Address 2885 NE 191st Street, Adventura, FL 33180
Property Type Hotel
# Jobs 6
Other Jobs at Hilton Aventura Miami:

Hilton Aventura Miami

Adventura, FL

A property of: Shaner Hotel Group

Full-Time
8 days ago

Hilton Aventura Miami

Adventura, FL

A property of: Shaner Hotel Group

Full-Time
25 days ago

Hilton Aventura Miami

Adventura, FL

A property of: Shaner Hotel Group

Full-Time
14 days ago

Hilton Aventura Miami

Adventura, FL

A property of: Shaner Hotel Group

Full-Time
about 18 hours ago

Hilton Aventura Miami

Adventura, FL

A property of: Shaner Hotel Group

Part-Time
14 days ago