Assistant Front Office Manager

Description

Are you an experienced hospitality professional? Join our exceptional team and make an impact at the Hilton Charlotte Uptown! The Assistant Front Office Manager will provide a warm welcome to guests, support and guidance to our Front Office team members, complete all related Front Office functions and ensure guest expectations are exceeded. Minimum of 1 year experience in a 200 room or more full service hotel in a Front Office department is required. At least 1 year supervisory experience within a hotel and OnQ experience highly preferred.The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte.

Key responsibilities of the Assistant Front Office Manager

• Create memorable and friendly experiences for all of our guests, clients and our team members
• Coach and train Front Office team members to achieve success
• Ensure delivery of Hilton Brand standards
• Accurate completion of transactions and reports as needed
• Communicate effectively with other hotel departments
• Ability to navigate multiple computer platforms to create a seamless guest experience
• Demonstrate strong problem solving skills

Benefits of this position include:

• GO Hilton Travel Discount Worldwide
• Health Insurance including: Medical, Dental, Vision, and other supplemental coverage
• Scholarship and Tuition Reimbursement Program
• 401k with Company match
• Discounted CATS Bus/Lynx Light Rail Passes
• Complimentary uniforms and Shoes for Crews options
• AND MUCH MORE!

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

OnQ Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)