Director of Operations

Renaissance Pittsburgh Hotel
Pittsburgh, PA

A property of: Sage Hospitality Group Posted 1 day ago

SAVE

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how its done.

Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Plan and manage two major functions of the hotel (e.g. the food beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

  • Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
  • Execute and promote an accident prevention program to minimize liabilities and related expenses.
  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
  • Assume the responsibilities of the General Manager in his/her absence.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

  • Requires advanced knowledge of the hospitality and business management fields.
  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
  • Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
  • Must have excellent speech and written skills in order to communicate with managers, guests and employees.
  • Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision ability in order to visually inspect hotel.
  • Must have mobility to walk through the front and the back of the hotel.
  • Climbing approximately 20-30 steps 10% of the week.
  • Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

Benefits

The Perks: Fully Loaded

  • Medical (UMR - United Health), Dental, Vision Insurance
  • Bonus Eligible Position
  • Complimentary Parking Pass
  • Cell Phone Reimbursement
  • 401(k) with Employer Match
  • Independence Plan for Vacation
  • Paid Pittsburgh Sick Time
  • Complimentary Employee Meals
  • Hotel Food/Beverage Discounts (Both Marriott and Sage Portfolios)
  • Eligible for Referral Bonuses

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As we work to fully resume Sage€™s operations, we want to connect with the best and brightest talent out there €“ YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.
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Job Overview

Plan and manage two major functions of the hotel (e.g. the food beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

  • Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
  • Execute and promote an accident prevention program to minimize liabilities and related expenses.
  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
  • Assume the responsibilities of the General Manager in his/her absence.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

  • Requires advanced knowledge of the hospitality and business management fields.
  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
  • Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
  • Must have excellent speech and written skills in order to communicate with managers, guests and employees.
  • Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision ability in order to visually inspect hotel.
  • Must have mobility to walk through the front and the back of the hotel.
  • Climbing approximately 20-30 steps 10% of the week.
  • Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

Benefits

The Perks: Fully Loaded

  • Medical (UMR - United Health), Dental, Vision Insurance
  • Bonus Eligible Position
  • Complimentary Parking Pass
  • Cell Phone Reimbursement
  • 401(k) with Employer Match
  • Independence Plan for Vacation
  • Paid Pittsburgh Sick Time
  • Complimentary Employee Meals
  • Hotel Food/Beverage Discounts (Both Marriott and Sage Portfolios)
  • Eligible for Referral Bonuses
As we work to fully resume Sage€™s operations, we want to connect with the best and brightest talent out there €“ YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.

Renaissance Pittsburgh Hotel

Stay at our Downtown Pittsburgh Hotel Steps From PNC Park

When you are choosing between luxury hotels in Downtown Pittsburgh, the Renaissance Pittsburgh hotel will surely be at the top of your list. Housed in the iconic Fulton Building, this luxury hotel delivers contemporary style within an exceptional atmosphere. Our hotel is conveniently located in the Cultural District, home to the Benedum Center, Heinz Hall, and the August Wilson Center. While we're located minutes from most attractions in the Cultural District, we're only steps away from Heinz Hall. We are also close to the David L. Lawrence Convention Center, the celebrated PNC Park, and Heinz Field. Whether attending a game or a special concert, we're the perfect hotel to stay near PNC Park. Our riverfront location is only steps away from PNC Park! Two exceptional on-site restaurants, Braddock’s American Brasserie and Braddock’s Side Street, serve unique dishes and cocktails in a classic yet trendy environment.

Address 107 6th Street, Pittsburgh, PA 15222
Property Type Hotel
# Jobs 16
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