Front Desk Agent

DoubleTree by Hilton Huntington
Huntington, WV

A property of: Shaner Hotel Group Posted 4 days ago

SAVE

Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

DoubleTree by Hilton Huntington

DoubleTree by Hilton Huntington

Address 1001 3rd Avenue, Huntington, WV 25701
Property Type Hotel
# Jobs 11
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