Property Name:
Hilton - Madison Monona Terrace
Job Title: 
Theatre Associate Cncssns - PT
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Marcus Hotels and Resorts is an exciting and growing organization that has gained the utmost respect of the traveling public and local community because of the quality of service offered by our associates. In becoming a part of our associate team, you can take particular pride in knowing that you are an associate with one of the finest hotel and resort organizations in America.

Marcus Philosophy

We take great pride in our dedicated management teams and associates and will continue to develop their potential and skills at all levels within our organization.

We believe in rewarding outstanding performance and in promoting from within to develop a culture of high expectation and achievements, as well as a solid base of highly qualified associates.
We will remain a quality-minded corporation, dedicated to upholding our corporate slogan People Pleasing People. ...

Come be a part of a dynamic and fast-growing organization!

It's an exciting time to join Marcus Theatres! We are seeking Theatre Associates to join our team.

Marcus Theatres' facilities are leaders in their industry, offering the latest amenities and technology in stadium seating, digital sound, innovative food and beverage concepts and 72-feet-wide UltraScreens�. The company serves movie and restaurant goers in major Midwest markets including Milwaukee and Madison, Wisconsin, the Twin Cities, greater Chicago, Omaha and Lincoln, Nebraska, Fargo, North Dakota, Iowa City, Iowa and Columbus, Ohio.

Your new responsibilities as a Marcus Theatre Associate will be

- Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
- Ensure the security of all box office cash and tickets
- Meet sales expectations through loyalty card sales, suggestive selling, upselling and sampling
- Distribute and understand how to operate assisted movie-going equipment
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Perform daily concession maintenance duties, including daily stocking
- Make certain guest service is friendly, helpful and fast
- Control access to theatre by greeting, directing guests and tearing tickets
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Assist with crowd control and seating of guests in auditoriums
- Follow instructions on safe use of all chemicals/cleaning materials
- Answer questions from guests and resolve any concerns
- Uphold Marcus' high standards and deliver entertaining company-wide programs
- Assist with other functions as instructed by the General Manager

You'll also be required to demonstrate

- Excellent guest service skills and follow-up
- Standing, walking, lifting, twisting and bending on a frequent basis
- Capability to communicate and work effectively with guests in a high-volume setting
- Good verbal communication skills as well as math and cash-handling skills

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