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Brand Name
Cara Operations Limited
Job Title
Training Manager
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
Bonus Pay
Position Categories
Human Resources / Training
Other Benefits
RSP, Health & Dental Benefits, Discount Card
Training Manager

Job Details

Our Swiss Chalet brand is actively searching for a Manager Training to join the team. 

Reporting to the Director Training, Operations Excellence, The Training Manager will support the Operations team by ensuring all training materials enable our restaurants to deliver brand consistency and the Guest Experience Impressions.  This Manager is responsible for ensuring a consistent and best in class approach to Menu and Service related launches, New Restaurant Openings; Restaurant Leadership Certification, Trainer Development, Critical Path to Openings and all Opening resources.  As part of their role the Training Manager will be the liaison to Swiss Chalet Academy; Learning Management System. The Manager is responsible for ensuring that the content on our Brands SharePoint portals is current. This Manager will also be responsible for taking on new projects as per the need of the business and will facilitate and support Instructor-led courses and meetings.


As the ideal candidate, your responsibilities will include but are not limited to:

  • Owns the development, implementation and sustainability of all Swiss Chalet training programs & initiatives
  • Develops, deploys and sustains food and menu related training tools
  • Implements, monitors and sustains the brand’s Restaurant Leadership Certification program
  • Accountable for conducting a quarterly gap analysis to validate content on our Brand SharePoint Portal and Learning Management System
  • Supports Brand Marketing leads with all training related Marketing and Menu launch related requests requiring training support
  • Successful development and implementation of New Restaurant Opening process, tools and resources while also overseeing the organization of Opening training teams, expenses, payroll and administration
  • Responsible for all New restaurant opening annual budgets
  • Successfully onboard new Franchisees to the business
  • Tracking & Consolidation of the Training Department annual budgets
  • Supports our Cross functional teams with all training related requests, which supports restaurant tests, new product development and equipment innovation
  • Leads the development of a calibration program that recertifies Managers and Associates prior to a Restaurant Renovation
  • Owns the Brand’s Food Safety Plan (HACCP plan) and all food safety tools and standards
  • Facilitates training seminars are required by the Operations team
  • Responsible for Training Excellence at Corporate training Centers
  • Supports the Call Centre/ and call agents when requested
  • Must be able to handle multiple project and priorities
  • Strong ability to work in a fast paced action and nimbleness to shift and action priorities quickly



Job Requirements

As the ideal candidate you will offer the following skills and abilities:

  • Ability to develop training tools; Instructional Design experience is an asset
  • Detailed oriented with a high degree of accuracy
  • Strong management and leadership skills Project management skills are an asset
  • Able to identify gaps and action opportunities
  • Extensive knowledge of Restaurant operations & systems
  • Excellent planning and communication skills (both written and verbal)
  • Forward thinker and motivated make change
  • Ability to collaborate and leverage resources
  • Ability to deal with conflict
  • Ability to influence change
  • Is an inspirational leader


If you are interested in this fantastic opportunity, please apply online today

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

We would like to thank all applicants for their interest in opportunities with us.  Only those candidates under consideration will be contacted - no phone calls please

At this time, we do not require assistance from recruitment agencies. Any candidates submitted via staffing and employment agencies will not be considered.                                                                                                                                                                                                                                                    

Apply Now