Property Name:
Safe House
Job Title: 
Safehouse Chicago Assistant General Manager
Location: 
Illinois-Chicago
Company Name: 
City: 
Chicago
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Phone: 
 
 

Marcus Hotels and Resorts is an exciting and growing organization that has gained the utmost respect of the traveling public and local community because of the quality of service offered by our associates. In becoming a part of our associate team, you can take particular pride in knowing that you are an associate with one of the finest hotel and resort organizations in America.

Marcus Philosophy

We take great pride in our dedicated management teams and associates and will continue to develop their potential and skills at all levels within our organization.

We believe in rewarding outstanding performance and in promoting from within to develop a culture of high expectation and achievements, as well as a solid base of highly qualified associates.
We will remain a quality-minded corporation, dedicated to upholding our corporate slogan People Pleasing People. ...

Come be a part of a dynamic and fast-growing organization!

Job Description

JOB TITLE Assistant General Manager

DEPARTMENT Safe House Food

SUPERVISOR General Manager

PURPOSE OF POSITION To assist in the effective management and direction of restaurant operations in reference to quality, service, supervision of associates, monitor quality and consistency of food production, cost control, and inventory.
ESSENTIAL FUNCTIONS
1. Assists General Manager in the direction and supervision of food servers, bus persons, host(esses), expeditors, and other staff in reference to schedules, service standards, training, motivation, and safety.
2. Assists in ensuring that restaurant complies with sanitation and safety standards for guests and associates. Checks that all equipment is in working order. Visually inspects and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follows up on work orders so repairs and maintenance of facility are completed on a timely basis.
3. Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.
4. Monitors product quality and guest satisfaction in restaurant. Ensures that food quality is consistent, appealing, and prepared to guest specifications. Interacts with guests to obtain feedback on quality of service and food in outlet.
5. Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, and condiments in order to provide service.
6. Participates in marketing efforts of restaurant, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials. Interacts with customers to determine needs, satisfaction, and resolve conflicts.
7. Maintain house bank.
8. Maintain relationship with other departments in hotel.
9. Maintain relationship with vendors.
10. Track all menu abstracts.
11. Track tip distribution.
12. Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
13. Administering sales promotion programs and employee sales incentive programs.
14. Implementing and supporting hotel policies and procedures.
15. Daily tracking of emails, Q times, post shift, payroll, and administrative duties.
16. Perform other duties as assigned.
POSITION REQUIREMENTS
1. Strong knowledge of Food / Beverage operations and preparation techniques.
2. Knowledge of Beverage operations and wines.
3. Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other financial statements.
4. Ability to work entire shift standing and moving about in restaurants and kitchen area.
5. Ability to read, write, and communicate effectively in English, to understand internal documents, reports, and to interact effectively with guests and associates.
6. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
7. High school diploma required. College education preferred.
8. One to three years experience as a manager or assistant manager of restaurant operations.
TSSHO

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