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Position Details

Bank & Bourbon
Bank & Bourbon
Management Position:
Entry-level Position:
Position Categories:
Job Availability:


Position Summary

Be an integral part of one of the most popular restaurants in Center City Philadelphia, Bank & Bourbon. Designed by nationally recognized design firm Meyer Davis and housed in the iconic PSFS Building, Bank & Bourbon promises to deliver one of the finest dining experiences in Philadelphia.

Provide friendly, responsive service to create a memorable dining experience for all of our guests.  Each Host/Hostess primary objective is to provide a flawless experience and ensure guest loyalty.

  • Executes Reservation and Hostess/Host standards as prescribed in Hostess/Host Manual
  • Successfully pass the Host/Hostess manual Certification to 90%
  • Maintains Open Table reservation and table management system
  • Accepts reservations and enters them accurately into Open Table
  • Confirms all reservations
  • Uses Open table to maintain guest history files and uses information to enhance repeat guests experience
  • Greets guests in warm, inviting professional manner
  • Uses Open Tables to record track status of guest meal
  • Seats tables in a rotational manner in order to manage workload amongst service team
  • Inputs Captains stations into Open Table prior to shift
  • Communicates any specials needs of guests to Captain prior to seating
  • Regularly reviews reservations at pre-shift meeting
  • Inspects menus to ensure cleanliness and acceptability
  • Determines guest needs, verifies table availability, assigns appropriate table for seating uses Open Table prior to service
  • Guides guest to appropriate table
  • Assists guest with seating, provides chair assistance and presents menu
  • Ensures removal of unnecessary place settings at occupied tables
  • Notifies server of guest seating
  • Monitors dining room activity, assists Captains and Front Waiters as needed to ensure performance to standard
  • Other duties as assigned
  • Maintain organized Host stand at all times
  • Promotes and applies teamwork skill at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to all guests, management and fellow employees
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards


Required Skills and Experience

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • Exceptional guest service skills
  • Polished and refined presence
  • Excellent communication and organizational skills
  • Ability to work flexible schedule to include weekends and holidays

Education:  High School diploma or equivalent

Experience:  Experience in an upscale restaurant and previous Open Table exposure preferred.


1200 Market Street
Philadelphia, PA, US
Other Benefits:
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V