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Restaurant Floor Manager - Society Cafe
Job Title: 
Restaurant Floor Manager - Society Cafe
New York-New York City
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Mission Statement

Bridgeton Holdings LLC operates a portfolio of hotels across the continental United States. Based in New York City with offices in San Francisco and St. Louis, it runs its properties under its Walker and Cloverleaf banners, also operating independently labeled and major chain hotels.

Bridgeton's goal is to maximize the operational and financial efficiency of its hotels through a combination of capital investment, revenue management, and economies of scale through its position as a nationwide operator. Most of all, it seeks to achieve that goal and grow its market share by focusing on delivering first-class quality, comfort, and service to its customers, and believes that developing strong talent is absolutely central to that end. In turn, employees enjoy a high level of autonomy at Bridgeton, and have myriad opportunities to grow and develop their careers internally.

A key reason why Bridgeton has been successful in achieving its properties’ inherent potential is its sophisticated sales and marketing operation, with tight integration between individual hotels and the New York City headquarters. Potential applicants would join a nationwide team that is in tune with the latest developments in the hospitality industry, and that always strives to be the industry leader.

Founded in 2009, Bridgeton currently provides management services for 20 plus hotels in 7 states.

Job Description

Floor Manager – Society Cafe

Walker Hotel Greenwich Village is seeking an experienced Floor Manager for its newly opened Society Cafe.  Chef Christopher Zabita (formally of Bar Boulud and Marc Forgione) creates an elevated market-to-table American menu around his passion for local produce, sustainable seafood and farm-raised proteins.  

The right candidate for this position is “hospitality forward” with the unique skill set to motivate and educate the supporting staff to execute a memorable guest experience.

It is essential that all applicants strive to maintain a profitable food and beverage operation by utilizing their skill set in labor management while building customer loyalty through warm hospitable service. 

  • Engage all team members by hosting pre-shift meetings with a focus on the standards of service, detailed menu descriptions, large parties and VIP guests.
  • Support servers and food runners by accompanying them to tables while overseeing their quality of service.  Coach them on their success as well as areas of improvement. 
  • Inspect the dining room including but not limited to staff uniforms, table tops, glassware, flatware, etc to ensure quality control. Oversee side work and train when necessary.
  • Ensure all health code department standards are being met and restaurant and bar is in code at all times.
  • Engage all customers on arrival, during the meal and on departure.  Record guest preferences, update profile and encourage reviews. Collect emails and/or contact information for post experience follow-up and survey.
  • Utilize Opentable.com to manage tables, customer preferences and future reservations.  
Job Requirements

Must be effective at listening to, understanding and clarifying concerns raised by team members and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain high standards of personal appearance and grooming.

Comply with Walker Hotel standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc from various sources to meet appropriate objectives.

Must be able to maintain confidentiality of all information.

Food Handler's License. 

Education & Experience

All candidates should have at least 3 years of progressive supervisory or managerial experience in a full-service, fine dining or culinary focused restaurant.

Minimum 2-year college degree

Catering; event producing experience or strong Beverage background a plus.