We are currently looking for a Part Time Weekend Night Auditor to join our team at our beautiful Spring Hill Suites Marriott, North Shore Pittsburgh, PA
Ø Complete and verify all audit paperwork and shift reports.
Ø Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
Ø Audit, balance, post and report on the front desk and food and beverage to include; room charges, phone calls, zero balance folios, corrections, adjustments, etc.
Ø Greet, register, and assign rooms to guests; including issuing rooms keys, Answer, screen and forward phone calls, take messages and reservations.
Ø Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Ø Record guest comments/ complaints and refer guests to a manager as necessary.
Ø Keep records of room availability and guests' accounts.
Ø Maintain room key control and supervise guest access to safe deposit boxes.
Ø Verify banks and deposits each shift and follow all cash-handling and credit policies.
Ø Resolve guest issues quickly, efficiently, courteously and professionally.
Ø Responsible for the order and cleanliness of the front desk and adjacent work areas.
Ø Complete front desk communication log daily.
Ø Perform work duties in accordance with Springhill’s safety and security policies and procedures as well as OSHA and applicable state and federal regulations.
Ø Report and store lost and found items in accordance with hotel procedures.
Ø Represent Springhill’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.
EXPERIENCE and/or EDUCATION:
High School Diploma or equivalent,
1 year minimum of experience in an overnight customer service position preferred.
Apply online or email your resume to: firstname.lastname@example.org
Posted on: 11/23/2016
12 - 13 USD
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.