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321190
Wedding and Events Concierge
Property Name
WESTIN MOUNT LAUREL
Job Title
Wedding and Events Concierge
Location
New Jersey-Southern/Atlantic City
Company Name
City
Mount Laurel
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Email
Industry
Hotel/Resort
Position Categories
Sales & Marketing

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 400 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Marriott, Hilton, Fairmont, InterContinental Hotels Group, Accor, Starwood, Wyndham, Choice Hotels, Radisson and Best Western. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our team members are our most valued resource. Their expertise is what drives our future success.

If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you'd expect from an industry leader.

Job Description


The Westin Mount Laurel Hotel is seeking a Wedding and Event Concierge who would be responsible for the efficient and professional coordination of all weddings & catered events after contracted by Catering Sales. This position is responsible for preparing all event documentation and will coordinate with the Director of Catering, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales.  Establishes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.   Plan, organize, and manage the in house details for all weddings and social catered events (i.e. VIP guest rooms, menus, set-up, etc.)  Participate in negotiating meetings/functions, rooms, rates and all related requirements.  Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Catering. Enliven the Westmont Standards within the Department and the hotel.  Support all Corporate and hotel initiatives as needed.

  • Responsible for the planning & execution of Weddings and Social Catered Events
  • Reports to Director of Catering
  • Performs as team leader in the event delivery process
  • Facilitates client menu tastings with the banquets & culinary teams
  • Develops relationships to ensure exemplary customer service
  • Communicates customer feedback
  • Responsible for essential functions as detailed below

 

Essential Functions

 

  1. Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.Prepare the appropriate resumes, BEO’s and related paperwork to ensure quality service.

     

  2. Monitor events to ensure all attendees receive commitments made in the hotels’ agreements

     

  3. Manage function details and related activities to ensure that program requirements are satisfied.Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.

     

  4. Improve hotel services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.

     

  5. Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

 

  1. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.  Follows up with customer post-event.

 

  1. Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event).  Makes presence known to customer at all times during this process.  Is available to solve problems and/or suggest alternatives to previous arrangements.

 

  1. Oversees his/her customer experiences from file turnover through the post event phase

 

 

  1. Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. 

 

  1. Work with client’s vendors to ensure seamless and organized deliveries, timely set-up and tear-down,

 

  1. Verify billing details and ensure all deposits (if required) are received.

 

  1. Leads pre-event and post-event meetings for assigned groups.

 

  1. Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).

 

  1. Greets customer during the event phase and hands-off to the operations team for the execution of details.

 

  1. Attends outside event showcases to represent hotel

 

  1. Adheres to all standards, policies, and procedures.

 

  1. Integrates current trends in the meetings & special events industry. 

 

  1. Performs other duties as assigned to meet business needs.

 

  1. Social Media Champion responsibilities

Job Requirements


JOB REQUIREMENTS:
* Strong sales prospecting and closing skills. Excellent negotiating skills and good time management abilities.
* Ability to effectively network and market our property.
* Along with excellent customer service skills and strong interpersonal communications, the ability to communicate effectively and to work both independently and as part of the team is essential.
* Assist in the development and implementation of themed parties, props, special event parties, holiday parties and create and update menus as needed working with operations and sales.
* 2-3 years of Catering or Convention Services experience in the hotel industry preferred with a focus on social events and proven track record of sales success.
* Proven/active involvement in the community prior to hiring.
* Any combination of education and experience equivalent to graduation from high school. College degree preferred.
* High level of creativity, enthusiasm and flexibility.
* Experience with Microsoft Office & Outlook
* Organizational skills and attention to detail a must.