Van Driver
Property Name:
Wyndham Cleveland Playhouse Square
Job Title 
Van Driver
Location: 
Ohio-Cleveland
Company Name: 
Wyndham Hotel Group
City: 
Cleveland
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Shuttle Driver
 
Full-Time with OPEN AVALABILITY (Monday - Friday with AM and PM Shifts)
The Driver will operate a passenger vehicle safely and efficiently. The primary purpose of this position is to safely transport owners and guest to specific regularly scheduled routes. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job FunctionsResponsibilities include, but are not limited to:
  • Greet guests and operate a passenger vehicle safely and efficiently: Responsible for following specific regularly scheduled routes, charter routes or responds to requests from dispatch or management for unscheduled pick‑ups or drop‑offs.  Assists passengers in boarding and exiting vehicle. Loads and unloads luggage, packages and other items. Transmits and receives over two‑way radio system.  Monitors traffic and weather conditions and notifies dispatch of potential problems.  Reports accidents or other safety situations to dispatch. Inspects exterior and interior of vehicle at beginning of each shift. Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled on an ongoing basis.  Keeps interior of vehicle neat and orderly.  Learns and provides guests and passengers with appropriate information regarding lodging, entertainment and attractions within service area. (60% time)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
  • Performs other duties as needed (5% time)
Minimum Requirements and Qualifications a)    Education
  • High School diploma or equivalent
  • Must have a valid driver’s license in the state you are applying with a proven clean driving record
  • Driving experience in all types of passenger vehicles including manual shift.
b)    Training requirements
  • N/A
c)     Knowledge and skills
  • Excellent communication skills.
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Ability to solve problems with a minimum of guidance
  • Ability to read, write and understand English
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Ability to multi-task and work in a fast paced environment
  • Must be people oriented and able to work independently or with others as needed
d)    Technical Skills
  • N/A
e)    Job experience
  • 1 year driving experience
 
Unless there is a legal requirement, experience will be accepted for the education requirement.
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