Valet Desk Agent-Part TIme
One King West Hotel & Residence
Location: CA - ON - Toronto
Toronto, ON, CA M5H 1A1
Respond to internal and external guest requests and concerns in a personal, prompt and courteous manner, in person and/or on the telephone.
Responsible for maintaining high and consistent level of Guest Services.
Acknowledge guest compliments and complaints and ensure that the guest’s needs are met.
Ensure the smooth and efficient provision of valet services, through the coordination of valet attendants and vehicle tagging procedures.
Coordinate the flow of the entire valet department which includes, but not limited to, retrieval of guest’s vehicles, booking of the airport limousine service, and when a bellman is not present, retrieving guest’s luggage
Responsible for maintaining the cleanliness of the valet desk area
Ensure the valet team is working effectively
Ensure the valet team has professional appearance
· Excellent customer service skills.
· Attention to detail
· Excellent communication & Organizational skills
· Ability to problem solve
· Ability to comply with insurance
· Provide a Drivers Abstract
One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process