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Property Name
Job Title
Turndown Attendant
North Carolina-Charlotte
Company Name
Management Position
Bonus Pay
Position Categories
Housekeeper, Valet, Bellperson

Job Description


Charlotte Hotel


The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description:

The Turndown Attendant will provide turndown services of guest rooms, and complete any additional duties as assigned by the PM Supervisor/Manager in accordance with Omni standards.


* Depending upon the volume, is responsible to provide turndown services for assigned number of guest rooms.
* To provide full servicing of guest rooms upon request.
* To assist in laundry as assigned.
* Remove room service tables and trays from guest rooms and place in designated service landing areas
* Maintain guest hallways neat and free of linen at all times
* Check all equipment prior to and after its use to ensure that it is in good working order
* Place room attendant in room sign on the outside of guest door while room is being serviced
* To be thoroughly knowledgeable of Turndown Attendant Moments of Service scenarios, and execute to standard.
* Adhere to PDQ standards
* Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open.
* Follow guest identification procedures before letting persons into guest rooms
* Ensure all lost and found items are logged appropriately
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process

* Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
* To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
* To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
* Maintain Four Diamond Standards of guest service
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
* Be pleasant, smile and greet all guests, using surnames when obtained
* Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
* Deliver personalized, memorable guest experiences by utilizing the Power of One
* Perform other duties | special projects as assigned by Housekeeping Management


* Prior housekeeping experience required or other relevant environmental services experience
* Good customer service and verbal communication skills
* Maintain professional, friendly demeanor
* Possess a high standard of cleanliness and organization
* Work a flexible shift, including weekends and holidays
* Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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