Join our winning Hampton Team!
Hampton Inn Brookhaven
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Transport hotel guests to and from the airport and other requested and assigned locations. Assist arriving and departing guests by opening and closing doors for incoming and outgoing guests, loading and unloading guest luggage from courtesy van. Ensure guest satisfaction and comfort by promptly and courteously responding to requests. Ensure guest safety at all times. Report potential problems and opportunities to leadership.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Complete knowledge of the Sage Fleet Safety Program. Passing grade on the Professional Courtesy Van Service Examination. Daily vehicle safety inspections and completion of Pre-Trip Inspection Form.
Must have general knowledge of basic customer service skills and be competent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must have vision ability see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems. Must be able to troubleshoot and report vehicular problems.
Lifting up to 50 lbs., pushing or pulling cart up to 200 lbs. Bending/kneeling -occasionally during shift when needed to lift or load luggage into van or onto cart. Mobility -walking up to 1/10 mile frequently during shift. Continuous standing -to wait for arriving guests, frequently during shift. Climbing stairs up to 3 steps 50% of 8 hours. Driving -constant driving to transport guests to or from airport, or other locations as determined by supervisor. Must have vision ability see objects and people up close and at a distance. Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. Must have upper body strength to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
High School diploma or equivalent. Possess a valid driver’s license. May require additional certification up to an including a CDL – Chauffeur Driver License to drive van larger then 15 passenger or mandated by state law. Pass a Motor Vehicle Report background check.
Experience3 years or more of similar experience
Chemicals/Agents used: Frequent exposure to petroleum products related to maintenance of van. Equipment -operate all speed shifts of vehicles, vans, limousines and automobiles.
Physically strenuous, prolonged sitting, walking and climbing stairs, exposure to outside elements, primarily inside vehicle with time outdoors during stops. Work inside 50% of 8 hour shift; outside 50% of 8 hour shift. Abnormal temperatures -exposed to winter and summer temperature extremes.
Full Time - Regular