Training Manager

Makkah Clock Royal Tower, A Fairmont Hotel

Location: SA - Makkah

09/11/16 03:30
Employer
Job Details
Training Manager

Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Training Manager, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Summary of Responsibilities:
Reporting to the Training Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Facilitate all Company training programs and ensure standards are followed

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Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training

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Ensure all training material is up to date

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Coordinate all training seminars

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Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required

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Partner with external organizations who provide support for the hotel's learning strategy

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Ensure all team member training, documentation and testing is completed in the required time frame

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Create and develop training materials and programs to meet the needs of the hotel

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Follow outlet policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous leadership experience in a related field required

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Computer literate in Microsoft Window applications required

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University/College degree in a related discipline preferred

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Previous Hotel experience preferred

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Excellent interpersonal, communication and organizational skills

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

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Previous leadership experience in a related field required

Visa Requirements: Candidate selection will be based on visa availability at Makkah Clock Royal Tower, A Fairmont Hotel. We will assist successful applicants with the visa process and provide flights and accommodation