Telephone (PBX) Operator
Embassy Suites Anaheim
Location: US - CA - Garden Grove
Answer and process all calls received through the PBX station in accordance with established standards. Practice aggressive hospitality and telephone courtesy at all times.
- Ability to verbally communicate effectively with guests and co-workers.
- Maximum lifting 10lbs.
- Answer and relay all incoming calls promptly, using correct phone script.
- Schedule and deliver wake-up calls as requested.
- Coordinate all emergencies according to established procedures.
- Operate and explain TDD operation for guests as necessary.
- File as required.
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management.