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7CDE786D787DDDEB
Telecommunications Agent
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Property Name
Renaissance Blackstone Chicago
Job Title
Telecommunications Agent
Location
Illinois-Chicago
City
Chicago
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Customer Service, Reservations

Job Details

Req # 3271BR

Job Title Telecommunications Agent

Position Type Full Time - Regular

Location Name The Blackstone - A Renaissance Hotel

City Chicago

State IL

Why Us Sage Hospitality is set to hire a guest service oriented PBX/Telephone Operator to represent our historic 332 room hotel in the heart of Chicago's Loop district. The Renaissance Blackstone Chicago Hotel located on Michigan Avenue is a hotel which has been a destination for the rich, famous and infamous. Housed in a 1910 beaux arts building across the street from Grant Park, the hotel was listed in the National Register of Historic Places in 2005 and reopened in 2008 following a painstaking renovation. The property will be undergoing a renovation in the 1st Quarter of 2017 in its public spaces and rooms to bring a contemporary and refined feel to the property as it transitions into an Autograph Collection by Marriott property. The Renaissance Blackstone Chicago also has a specially commissioned collection of more than 1,600 contemporary artworks primarily featuring emerging Chicago artists.

Posting Overview

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Abilities

Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Material/Equipment Used

Switchboard, computer systems, fax machine

Environment

Work inside 95% shift.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
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