Req # 3271BR
Job Title Telecommunications Agent
Position Type Full Time - Regular
Location Name The Blackstone - A Renaissance Hotel
Why Us Sage Hospitality is set to hire a guest service oriented PBX/Telephone Operator to represent our historic 332 room hotel in the heart of Chicago's Loop district. The Renaissance Blackstone Chicago Hotel located on Michigan Avenue is a hotel which has been a destination for the rich, famous and infamous. Housed in a 1910 beaux arts building across the street from Grant Park, the hotel was listed in the National Register of Historic Places in 2005 and reopened in 2008 following a painstaking renovation. The property will be undergoing a renovation in the 1st Quarter of 2017 in its public spaces and rooms to bring a contemporary and refined feel to the property as it transitions into an Autograph Collection by Marriott property. The Renaissance Blackstone Chicago also has a specially commissioned collection of more than 1,600 contemporary artworks primarily featuring emerging Chicago artists.
Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school education or equivalent experience.
No prior experience necessary.
Switchboard, computer systems, fax machine
Work inside 95% shift.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.