Team Leader - Reservations
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonﾙ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because itﾒs at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
As Team Leader (Reservation), you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. The Team Leader (Reservation)will support the coordination and administration of all group tour bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:
Adhere to the events and group yield policy in order to maximize revenue
Work with Sales and Events Team to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
A Team Leader (Reservation) serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience with administrative tasks in the hotel/leisure sector
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
- More than 250 properties in countries throughout the world
- More than 230 million cookies have been served, and still baking!
- Hotel chain continues to grow rapidly
- Features the signature Sweet Dreamsﾙ Sleep Experience