Task Force Sales Manager

Evolution Hospitality Corporate Office

Location: US - CA - San Clemente

Jun 9, 2018
Job Details
The Task Force Sales Manager is responsible for proactively prospecting, facilitating and closing group business opportunities. Eligible for quarterly incentive bonus program.

measures of performance competency areas % of time competency measures
Driving Sales 80%
• Achieves or exceeds individual assigned sales goals
• Listens and reads the customer; identifies needs and responds accordingly
• Translates wants and needs into success for the customer and Evolution Hospitality
• Continually targets and prospects for new business through individual creativity and innovation
• Weighs the value of each piece of business against hotel objectives
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
• Uses corporate Revenue Management resources to help make informed decisions and maximize revenue
• Understands revenue management principles and can discuss impact on hotel occupancy, revenue and flow through
• Analyzes trends and patterns in relation to pricing
• Creates new sales strategies and promotions and quickly changes or terminates ineffective sales strategies or promotions
• Uses competitive market and market segment knowledge to devise innovative sales strategies
• Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotel’s strengths and competitor’s weaknesses and capabilities
Use of Tools & Processes 10% • Identifies potential leads by using a wide variety of means/tools such as: existing sales database(s), trade magazines, internet, Zoominfo and HIS Reader Boards.
• Maintains accurate Delphi information on all new and ongoing leads and accounts, including solicitation efforts
• Utilizes Delphi with up to date To Do List, account and booking traces
• Accurately produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders
• Looks for ways to improve processes and enhance sales systems
• Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability

Building a Systemic Service Culture 10% • Develops and maintains positive relationships with peers, competitors and brand partners
• Responds to all leads and RFPs within 24 hours
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
• Ensures proper communication with other hotel departments
• Conducts site inspections, local sales calls and attends appropriate trade shows and client events
• Promotes hotel through personal involvement in community and business networking organizations
• Build strong relationship and partnership with Business Development

supervisory responsibilities
This position does not have any supervisory responsibility.

qualifications & experience
• Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Sales or Catering Manager job duties
• Must be computer literate; have experience using Internet Explorer, Microsoft Office Excel, Delphi experience preferred
• Knowledge of general sales techniques or evidence of formal training
• Ability to be assertive and persuasive without being aggressive
• Excellent communicator with strong written and verbal communication skills
• Track record of developing long term relationships and contacts
• Ability to quickly evaluate alternatives and decide on a plan of action
• Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Strong interpersonal communication and networking skills
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
• Knowledge of hotel features, benefits, and competing hotels within the market
Work Experience:
• A minimum of 3 years of experience as a Sales or Catering Manager with a proven track record of success
• Demonstrated ability to understand customer requirements and translate into sales solutions
• Experience at a similar size and quality hotel
• Experience in internet research and database mining
Work Approach Attributes:
• Demonstrates vertical flexibility
• Uses an analytical approach
• Portrays a genuine style
• Strategically proactive
Working Environment:
• Candidate must have ability to travel and moves hotel to hotel as needed
• Fast paced, high energy
• High touch by phone, electronic and in person
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.