Task Force Front Office Manager
Sheraton University City Hotel
Location: US - PA - Philadelphia
Philadelphia, PA, US 19104
The Task Force Front Office Manager will assist the Director of Guest Services in coordinating activities for the front office, guest services, and PBX. Continuously improve service, efficiency, accuracy, high productivity, employee morale, and positive guest relations ensuring high standards of service and maximum profit. This position will focus heavily on Trip Advisor and Guest Satisfaction Scores.
*To maximize room revenues while maintaining current rooms inventory and control.
*To maintain standards of excellence in quality and service as established in hotel S.O.P.'s.
*To ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner.
*To communicate effectively with sales and reservations to properly institute yield management procedures.
*To administer appropriate accounting procedures relating to the front office.
*To oversee key control procedures for all guest rooms.
*To maximize communication within the front office, reservations, guest services, PBX, and housekeeping.
EDUCATION: High School graduate or equivalent required. Two year associates degree required. Bachelors degree preferred.
EXPERIENCE: Must have three years experience in a front office and reservations position. Previous supervisory experience required.
SKILLS & ABILITIES:
*Must be able to add, subtract, multiply and divide. Do algebraic calculations, percentages, etc.
*Must be able to stand and walk continuously throughout work shift.
*Answer and communicate information verbally and in writing.
*Use of full range peripheral vision.
*Ability to use and operate computer keyboards and copiers.
*Ability to stand for long periods of time.
*Must be able to stoop and bend.
*Must have developed English language skills to participate in discussions and read and write effectively.