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Support Supervisor - Hotel Systems and Endpoints
Property Name
Warwick Hotels and Resorts
Job Title 
Support Supervisor - Hotel Systems and Endpoints
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Warwick International Hotels is an international luxury hotel company.
We believe our greatest asset, and the key to our success, is our people. We place a great deal of importance on recruiting the best team possible, searching for new employees who share our passion and commitment to service excellence. We believe one of our primary responsibilities is to our team, the ones that make this company great.

At Warwick International Hotels, we are interested in people with a strong customer service focus, initiative, creativity, innovation and talent, and those that possess an open mind to new opportunities. Individuals looking for an innovative and progressive hospitality company that believes the purpose for our existence is to serve our guest in comfortable surroundings should consider a career with Warwick International Hotels. Life is a collection of special moments....Let Warwick be part of it!

Job Details

Support Supervisor – Hotel Systems and Endpoints
The Support Supervisor – Hotel Systems and Endpoints is a key position within the Warwick organization. The primary responsibility of the Support Supervisor is to provide support to end users for our key day to day systems that are required in the operation of our hotels. In doing so, the Support Supervisor must ensure that Warwick standards and internal IT policies are met.

The successful Support Supervisor – Hotel Systems and Endpoints will:

  • Provide support to all departments in diagnosing and researching application/endpoint issues within North America.

  • Serve as the first point of contact for hotel systems support to hotels and corporate offices.

  • Escalate help desk tickets to the appropriate personnel as needed.

  • Provide training as needed.

  • Assist colleagues in other departments with reporting needs related to hotel systems.

  • Work with Senior Manager – Hospitality Systems to ensure Warwick standards are maintained across Hotel Systems.

  • Work with Manager – Endpoint, Server, and Call Center Support to ensure Warwick standards are maintained across endpoints.

  • Perform other duties as assigned.

This position will be based in Denver, Colorado. On call and occasional nights and weekend hours will be required to support hotel operations. From time to time travel may be required to Warwick managed hotels. Additional travel and work locations as assigned by the Group Director of Information Technology.

Percentage of Travel: Less than 20%

Job Requirements

A minimum of two years IT experience, supporting the following systems.

  • Hotel PMS – Opera Preferred
  • Restaurant POS – Micros Preferred
  • Desktop and server systems
  • Experience with the following Systems Preferred
    • Revenue Management System - Duetto
    • CRS - Trust
    • CRM - Serenata

Proficient in Microsoft product line, including but not limited to:

  • Microsoft Office Suite versions 2007, 2010, and 2013

  • Microsoft Operating Systems including Windows 7 and Windows 8


Bachelor Degree or equivalent combination of education and work experience are required.

Excellent communication skills are required for this position. Ability to speak and write clearly in English is a minimum requirement.

Salary is negotiable dependent on experience.