Stewarding Manager
Job Title: 
Stewarding Manager
Property Name:
Boston Park Plaza
Location: 
Massachusetts-Boston
Company Name: 
Management  Position? 
No
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description
Responsibilities

Fundamental Requirements:

  • Supervise activities of stewards, pot washers, and night stewards to ensure proper utensil sanitation and storage.
  • Comply and assure compliance with all safety standards by following all safety rules and procedures.
  • Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
  • Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
  • Keep management informed of shortage of equipment and supplies.
  • Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
  • Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
  • Knowledge of proper safe handling techniques for all chemicals used.
  • Report any faulty equipment to management immediately.
  • Know the location and operation of all fire extinguishing equipment.
  • Practice safe work habits at all times to avoid possible injury to self or other employees.
  • Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
  • Follow all sanitation standards.
  • Prepare route sheets for the day.
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention in the steward operation.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in steward operations.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Understand and be able to prepare payroll and tip distribution.
  • Be involved in and/or conduct departmental and hotel training (CARE,One to One), etc.
  • Keep kitchen informed of accurate counts for plating.
  • Maintain up to date details on steward functions and communicate to supervisors.
  • Conduct ongoing training of captains/hourly employees to maintain standards of service.
  • Make personal contact with guests and assist them with any requests.
  • Ensure safety, sanitation, and cleanliness of service areas.
  • Oversee set-up assignments.
  • Ensure inspection of all steward areas for cleanliness and maintenance on a regular basis.
  • Supervise the work of stewards, and observe the performance of hourly service personnel.
  • Control and maintain all service equipment. Write service requests as necessary.
  • Ensure overall guest satisfaction.
Job Requirements
Qualifications

Education & Experience: 

  • High school diploma required.
  • College course in related field helpful.
  • Previous supervisory responsibility preferred.

 

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
General Requirements:
  •  Maintain a warm and friendly demeanor at all times.
    •    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    •    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    •    Must be able to multitask and prioritize departmental functions to meet deadlines.
    •    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    •    Attend all hotel required meetings and trainings.
    •    Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    •    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    •    Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    •    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    •    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    •    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    •    Must be able to cross-train in other hotel related areas.
    •    Must be able to maintain confidentiality of information.
    •    Must be able to show initiative, including anticipating guest or operational needs.
    •    Perform other duties as requested by management.