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336515EBBF06A946

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Property Name:
Food And Beverage Coumbus OH
Job Title: 
Starbucks Shift Leader
Location: 
Ohio-Columbus/Zanesville
Company Name: 
City: 
Columbus
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
Starbucks Shift Leader
Corporate Overview

Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest — spanning our business in major cities across 10 states.

Our Company is dedicated to putting people first. FHG's strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

Job Description
Make Every Moment Right

Our commitment to share a moment of genuine connection with every customer.

• Connects with customers to build relationships and seeks to exceed their expectations.

• Consistently demonstrates Service Standards.

• Regularly asks customers for feedback.

• Exemplifies Our Barista Promise by delivering high-quality, handcrafted beverages and food.

• Consistently uses operational tools and follows Routines and procedures

• Demonstrates knowledge and understanding

Example Behavioral Differentiators

• Able to view the store through the lens of the customer and proactively gathers and shares customer feedback.

• Can identify potential problems, takes action as appropriate and proactively communicates ideas for possible solutions to manager.

• Understands the importance of meeting store goals. Holds themselves accountable for understanding and achieving business measures and store goals.

Living Our Mission and Values

To inspire and nurture the human spirit one person one cup one neighborhood at a time.

• Is welcoming, embraces diversity, and learns from people with different backgrounds and perspectives.

• Asks for others’ point of view and willingly shares their own knowledge and perspective.

• Acts with genuine care for others.

• Is authentic and considerate in their interactions with others, ensuring they feel heard and involved.

• Actively listens and seeks to understand others’ points of view and experiences.

• Openly shares their opinion and engages other partners in sharing their opinions to accomplish goals.

• Seeks new and challenging opportunities to improve their skills and knowledge.

• Shares candid feedback to help others grow and is open to and takes action on coaching and feedback provided to help them grow.

• Is curious, willing to try new things and takes thoughtful risks.

• Actively participates in changes that are important to the business.

• Connects their work to current team priorities and is accountable for results.

• Recognizes and celebrates the contributions of other associates.

• Identifies and acts on opportunities to enhance theirs and others’ performance.

• Demonstrates a commitment to serving the needs of those in our communities.

• Upholds Starbucks and licenses reputation when wearing the green apron.

Example Behavioral Differentiators

• Supports other associates through times of change. Sees the larger intent behind the change and help others understand the rationale.

• Is willing to provide feedback and ideas for improvement to their manager.

• Can work with limited direction and stays optimistic in times of change. Persists in times of uncertainty and is viewed by peers as a leader during these times.

• Will actively seek out and act on feedback. Is self-aware and pursues personal learning. Aspires to, and take steps to position themselves for, a role with greater responsibility.

Working Together

The impact that comes from contributing to the success of others, beyond your role.

Licensed Stores Operations Manual

2016 Starbucks Corporation. All Rights Reserved. For Internal Use Only. Published August 2016 31

• Builds strong working relationships with team and supervisor; willing to help other associates and contributes to a fun and productive work environment.

• Demonstrates support for team/store decisions and seeks to understand the rationale behind decisions.

• Effectively communicates timely and important information to supervisor and team.

• Serves as a mentor for associates who want to learn new skills.

Example Behavioral Differentiators

• Demonstrates an ability to help associates grow and perform at their best. Is aware of and adapts to differences in learning and communication styles. Communicates performance issues to manager.

• Can diffuse tension in the store, informs and consults with the manager as necessary. Displays professionalism in difficult conversations and can have open and honest conversations with the store team.
Job Requirements
In addition to all competencies and behaviors listed above a shift supervisor should exhibit the following.

Make Every Moment Right

Our commitment to share a moment of genuine connection with every customer.

• Applies problem solving skills to effectively address Barista, Customer and Business problems.

• Upholds quality standards and actively coaches others to deliver high-quality, handcrafted coffee beverages and food.

• Holds team accountable for using operational tools and following Routines and procedures.

• Challenges self and team to deliver store goals and expected results tied to Barista, Customer and Business.

Example Behavioral Differentiators

• Is able to view the store through the lens of the customer, proactively assesses the store’s level of customer service and identifies appropriate action steps and measurements towards solutions.

• Demonstrates strong problem solving abilities; is able to identify root causes of problems and identifies appropriate action steps and measurements toward solutions.

• Understands the importance of meeting store goals. Drives individual behavior to deliver results through others.

• Understands the store financials, identifies trends and shares ideas to improve results.

EQUAL OPPORTUNITY EMPLOYER

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Copyright© 2012 First Hospitality Group, Inc.

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