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Position Details

Loews Sapphire Falls Resort
Loews Sapphire Falls Resort
Management Position:
Entry-level Position:
Position Categories:
Shift Supervisor

Star Service Supervisor - Loews Sapphire Falls Resort

Position Summary
Supervises and coordinates all Star Service Delivery activities in accordance with Loews Hotels standards. Oversees/expedites delivery, set up and service of Room Service orders, amenity presentations, and provision of service for functions in Hospitality Suites. Oversees activities associated with refreshment pantry restocking and maintenance. Coordinates all aspects of Star Service Delivery activities at hotel level. Works closely with Butler Supervisor and Butlers to ensure delivery of superior in-room dining experience.

Job Specific
• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Schedules Star Service Delivery staff according to established guidelines and forecasted needs
• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown
• Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Coordinates preparation of coffee as required throughout shift
• Ensures trays and carts are reset as required throughout shift
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Oversees/expedites Star Service requests to guest in a timely manner
• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.
• Ensures that proper charge authorization or payment for orders delivered is obtained
• Monitors completion of departmental paperwork to ensure accuracy
• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
• Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift
• Oversees all activities related to restocking of guestroom refreshment pantries
• Monitors/maintains refreshment pantry product inventory
• Coordinates maintenance of all guestroom refreshment pantries and restocking equipment
• Coordinates pick up/processing/delivery of guest laundry valet orders
• Performs administrative functions for department in accordance with hotel standards
• Maintains special service/amenity requests files and coordinates delivery of items requested
• Oversees/assists in set-up, delivery of service in Hospitality Suites
• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
• Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
• High School diploma or equivalent
• One plus years experience as Room Service Supervisor/Captain in high volume, quality hotel operation
• Thorough knowledge of quality Room Service techniques and standards
• Familiar with all aspects of providing superior guest service
• Excellent computer skills, with knowledge of or ability to learn various hospitality software applications preferably HIS, Aloha, Espresso
• Effective organization, communication, leadership and management skills
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to work flexible schedule to include evenings, weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V