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Position Details

Loews Sapphire Falls Resort
Loews Sapphire Falls Resort
Management Position:
Entry-level Position:
Position Categories:

Star Service Delivery Attendant - Loews Sapphire Falls Resort

Position Summary
Performs all duties associated with the Set-up, delivery and service of Room Service orders in accordance with Loews Hotels standards. Delivers and sets up amenity presentations and provides service for functions in Hospitality Suites. Delivers and performs any necessary set-up of guest requested in room amenities/equipment. Picks up and delivers guest laundry/valet for processing.
Room Service;
• Prepares silver, room service trays, alcoholic beverages, coffee etc. at start of and throughout shift, as required
• Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Delivers Room Service Orders to guestroom in a timely manner
• Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
• Obtains proper charge authorization or payment for orders delivered
• Completes all necessary paperwork accurately and legibly
• Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
• Cleans and maintains Room Service area and equipment
• Delivers amenities to guestrooms
Refreshment Pantry;
• Inventories guest room Refreshment Pantries to determine consumption by guest
• Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
• Replenishes Refreshment Pantry items consumed
• Inspect Refreshment Pantry contents and maintains freshness of product
• Cleans and maintains refreshment pantry appearance to established standards
• Removes consumed amenity items and/or Room Service trays from guest rooms
• Completes DND/No Service, inventory and in-house guest list paperwork and reports
• Communicates discrepancies regarding Refreshment Pantry usage to Captain
• Restocks and rotates Refreshment Pantry attendant cart supplies
Guest Valet;
• Retrieves orders for processing of guest valet from guest rooms according to hotel policy
• Verifies accuracy and completeness of information on valet ticket received from guest
• Completes necessary log entries to record receipt of guest valet order
• Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
• Organizes cleaned and processed guest valet orders for return to guest
• Inspects and verifies completeness of valet order being returned to guest
• Returns completed valet orders to guest room according to established hotel procedure
• Completes required log entry to document return of guest valet order to room
• Files valet reports appropriately for documentation and review as necessary
• Completes required set up / preparation, at beginning of shift
• Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
• Completes assigned closing duties at end of shift
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
High School diploma or equivalent
• One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
• Thorough knowledge of quality food service techniques and standards
• Exceptional guest service attitude and abilities
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to work flexible schedule to include weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V