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Position Details

Loews Chicago O’Hare Hotel
Loews Chicago O’Hare Hotel
Management Position:
Entry-level Position:
Position Categories:
Front Desk
Job Availability:

Star Service Agent (Overnight)

Position Summary

The Loews Chicago O’Hare Hotel is seeking  Star Service Agent to join our team. Loews Chicago O'Hare Hotel is a 4 Diamond, luxury, 556 room hotel with 50,000 square feet meeting space. For more information about the Loews Chicago O’Hare Hotel, please visit http://www.loewshotels.com/chicago-ohare-hotel.

Star Service Agent responsibilities include performing the following functions: answering incoming/in-house phone lines, directing calls and/or taking messages, coordinating communication among hotel personnel, assisting guests in completing outside calls, receiving and performing wake-up calls for guests, maintaining records and/or files of all communication and activities.

More specifically, responsibilities include:

  • Operate multi-line equipment
  • Answer phones in a polite professional manner
  • Use computer to verify identity/room number of guest being called
  • Directs calls to appropriate extension
  • Record messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
  • Provide accurate directions to hotel from major inbound locations
  • Answer questions regarding hotel functions and facilities
  • Transmit messages via computer, two way radio and digital pager
  • Receive, processes wake-up calls, room service orders and guest requests
  • Perform wake-up call functions
  • Transmit messages via computer and facsimile machine
  • Serves as communication hub during Emergency Procedures
  • Monitor timelines of Star Service Delivery
  • Monitor operation of call accounting equipment to ensure proper application of charges and collection of revenues

Other duties as assigned

Required Skills and Experience

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • Excellent telephone, radio dispatch and guest service skills
  • Ability to handle multiple lines while maintaining efficient operation
  • Ability to operate basic office equipment
  • Basic Computer skill knowledge

Ability to work a flexible schedule to include weekends and holidays

Education: High School diploma or equivalent

Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment

Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V