Spa Supervisor
Crescent Court Dallas
US - TX - Dallas

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Provide management of The Spa, effectively scheduling and implementing the spa's resources to support consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.
Job Description
* Scheduling of spa staff to ensure quality guest service and maximization of profits based on business levels.
* Provide input regarding staffing re: interviewing, hiring, training, motivating, and recommendations re: performance evaluations based on staff interactions and observed performance.
* Communicate both verbally and in writing to provide clear direction to staff.
* Take direction from Director and Manager re: business levels and hotel occupancy and recommend staffing adjustments accordingly.
* Provide support in fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
* Adhere to established budgeting, forecasting, cost and inventory controls.
* Be available and able to assist in all aspects of front desk and attendant operations as needed based on business needs.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.

Experience, Skills and Knowledge
* High School diploma required, Bachelor's Degree preferred.
* Hotel experience preferred.
* Requires organization and flexibility and a problem solving approach to all duties.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
* Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error.
* Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
* Ability to observe performance and detect signs of emergency situations and respond with proper action.
* Command of the English language both written and verbal.

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled